Regions Bank Emerald Coast Pkwy, Destin

Naina or Nana, will be an absolute asset to this establishment. I have been seeing this particular branch for 4 years and interactions have not always been great. I appreciate that she was pleasant, professional and thoughtful of what I needed to complete my interaction. The one thing I wish is that there was a name tag so I could write her name with 100% accuracy.

THE WORST experience I’ve ever had at a bank. For something as simple as getting change for some $20 bills. This teller named Matt (wouldn’t tell me his last name lol) refused to give me change. He said I needed a business account at their bank. When I produced my business Visa card with the Region’s logo on it, he still refused, stating, “I can’t just give change to the world!” When I said I’m not the world, I’m a customer, he said defiantly, “I WILL NOT GIVE YOU CHANGE!” The result: Three lucrative accounts pulled immediately from Regions and handed to Wells Fargo right down the street. To Regions HR Department: Try to weed out the crazies before putting them in front of your customers. They will kill your business!

Decided to try Regions checking. Opened account OK, but the usual ten minute job of ordering checks stretched out to well over an hour. Region's website misdirects and misinformation forced a 30 minute hold time after which check printers told me I had to go back to Regions. Called Region's "customer service" phone and received automated notice of another 30 minute wait time. Regions has done well in the past on other banking tasks so am surprised at this experience. Has there been a change in management - or just attitude?

They make banking hard on the customers. Because we made a large deposit they froze the acct and the debit card. Not only could we not get access to the deposit we could not get access to any funds in the account. After 10 days they unfroze the acct after 19 days still no delivery card Do yourself a favor and avoid Regions Bank

This particular location is NOT transparent with how the bank works. They will make up their OWN particular rules and call them "internal regulations". Employees who do not honor their companies word.

Kristie at this location is the sweetest thing I have ever talked to over the phone! She was so helpful and personable!

Surprised at these reviews. Go in and ask for JJ. He is very professional and a nice guy. The branch is clean and I have only encountered great service here.

9 OUT OF 10 TIMES THE ATM IS ALWAYS OUT AND ITS EXTREMELY DIRTY YESTERDAY SOMEONE HAD SPIT ALL OVER IT!! THE ONLY REASON I WENT TO THIS ONE IS BECAUSE THE OTHER REGIONS ATM WASN'T EVEN WORKING 🙄🙄😡😡😡

Charges fees to cash check… only opened a account here to avoid those fees

NO LOCAL PHONE # AVAILABLE!!!! Call an 800 # with 15 min wait!?!? Then get misinformation! Is it possible to show less interest in customer service? I don't think so.