Truist N Reading Rd, Ephrata

Why is the ATM lane also a drive up window lane? The drive ups and atm lanes should be separate. Those of us who just want to use the ATM, quickly get our cash and leave have to wait for everybody sending their tubes in and out of the bank. Especially on a Saturday morning, this is really frustrating. They have a whole other lane that isn’t used for anything. Move the ATM to be separate.

Honestly the rudest workers ever. I call in just to ask a general banking question, and she did nothing but scoff and laugh at literally nothing. Conversation went like this “hi, I just have a general banking question and was wondering if you could help me out”, she scoffs and laughs and with attitude goes “uhm?” Annoyed, I then I proceed to tell her that the online representatives were automated and thought it was best to just call in for a quick question. And she goes, scoffing AGAIN, “I don’t understand your question.” GIRL, I didn’t even ask it yet. Absolutely useless. Even after asking and providing her with details, she had zero answer or input and puts me on hold to “speak with a colleague”. She transfers the call to her colleague, whom she didn’t even give details of my inquiry etc. This woman indeed answered my question but was equally as rude as the first. Please do your job kindly and professionally next time.

What shady bank charged almost over 200 in over draft charges in 2 weeks bunch of thieves switching banks asap. There app sucks updates only after, you withdraw as soon as you get paid. I have many words for these people but i will keep it professional, not fu.

Have been in twice for appointments, quick, professional service!

Extremely slow. Teller continued doing what she was doing before I arrived at the drive thru for 10 min before she even opened my canister. I would think people waiting in the drive-through would have priority over whatever else she was working on. Other BB&T locations are much quicker. I normally don't write reviews but had enough time waiting here at this location.

I asked a simple yes or no question, got put on hold for 5 minutes, then got told that they were still trying to find the answer for my question, then about another 2 minutes of being on hold, an automated voice message said they were closed now and to call back during normal hours, it was 3:07 pm on a Monday, there still open. The call just ended and I never got an answer to my question, thanks guys, appreciate y’all!

You moved the ATM in a line were the wait to get help. But you just need cash. So if you need cash DONT GO TO THIS ONE!!!!!!!

Seems to be getting slower since the switch to BB&T from Susquehanna. Otherwise there really isn't much more to say

Good Bank I have my home mortgage there