Truist W Broadway, Louisville

I go to BB&T almost weekly for my mom. I have temporary ID until my permanents, due to Covid, are being mailed. They treated me as tho I was trying to steal something. Different teller's do things different. They'll let me deposit mom's money & checks, but if she wants cash they give me trouble, then it's No any way.

They refused to help because they were “too busy for the day”. Yet, they were about to help another 3 people behind me when I got there 1st. What a joke, I will never bank here again.

Would give negative star rating but cant. First off, they NEVER have coins. They tell you to come inside for multiple transactions, but when you try to go in they tell you to go to drive thru. They say they go to lunch 12-1 because they dont have enough people, but dont actually reopen til 130. Why do they have to close for lunch when they have 5 employees? Rotate people!

They treated me as though I was a criminal and in Jesus holy name that's just not the case 🛐✝️✡️🕎🕊️💜

They are 👍 👍 👍. I had a problem with my app and they fixed it very fast.Also anytime i have been in the bank everyone is very nice.Thank You.

I used to date manager and when we split up her and most staff destroyed my credit and notarized documents and corporate would not lift a finger to help....very crooked bank

Love the friendly people. Always helpful and put you first.

Very courteous staff the best in the city