Truist E Linton Blvd, Delray Beach

In process of switching name and services after merger with BB&T. New name Truist. Reason for lower star rating is closure of close offices and inability of ATM to accept deposits until after merger completion next week. After 30 years of association with Bank some changes lessen appreciation

Since Truist took over, you can’t get anything done….especially on the phone. I’m looking at moving my accounts elsewhere.

I have never had good experiences with this bank. They tried to make me wait over an hour to close my account. I took all the money except 0.32 cents and they have been sending me monthly statements for years which costs more than my account. They really should have just let me close my account. Very miss managed

My trust in SunTrust Bank has been eroded. My auto loan ending in 4426 ended due to a vehicle fire. My insurance company (USAA) worked with SunTrust to pay off the loan owed. Strangely, the loan payoff requested did not match the loan payoff amount actually owed. The insurance company's payoff left a 3K+ balance which I reluctantly agreed to pay after receiving my insurance claim amount. My trust in SunTrust Bank began to weaken because it was strange to have a misquoted payoff amount between an established bank and USAA. I focused on paying MORE than the monthly amount. Whenever I paid, the "amount due" continued to rise (Example: Monthly amount due is $100 due on Oct 11th. I pay $200 on Sept 28th. New "amount due" is $370 STILL DUE ON OCT 11. I was paying over the due amount and the amount do was not subtracting, it was growing! In addition, I was incurring late fees. I called the customer service hotline and found out SUNTRUST BANK APPLIES YOUR PAYMENTS WHERE THEY WANT TO PLACE THEM. IF YOU TRY TO PAY EARLY, ON TIME OR PAY OFF A PAST AMOUNT, YOU MIGHT CONTINUE TO OWE (Example: Owed is $100. Payed $200. The next month, you owe $370 PLUS a late fee). The customer service associate says it's safest to MAKE PAYMENTS BY PHONE CALL AND DIRECT WHERE YOUR PAYMENT NEEDS TO BE APPLIED. I do not feel safe working with SunTrust Bank. One's credit could be affected due to non-transparent banking practices. No confidence.

There's not one time I come to this location and I'm not waiting forever for them to process something.. it's like they move on slow people time .. A sense of urgency would be highly recommend.

Branch manager is useless. FSAs are awesome, friendly, professional, and polite.