TD Bank Se 5th Ave, Delray Beach

I was “helped” by a man working here who was incredibly unhelpful and rude… I was there well before closing and all he was concerned with was the fact that they were closing… I went through everything online to set up an account and he clearly just did not want to help. He refused to speak louder as well, through the mask and the glass which made the whole experience even worse… I’ve never had such an experience at a bank before. Will be using another bank.

Soooo slow. The teller literally yelled at me. So inappropriate Andrea is the worst.

Made an appt to pickup new debit card using curbside pickup as was suggested. 5 mins early and checked in online. they texted me to say they would be right out. 25 minutes later went inside. Cust svc rep asked how he could help. Told him i was picking up my debit card. Another rep csme over to help me but was stopped by heather who said the drive thru customers are still waiting. Another 10 minutes go by and heather calls my name, but i never said my name. She knew i had already been waiting outside. Processed my new card, forgot to give my id back and gave me a coupon to get 50 bucks by referring a friend!!! Not very likely at all. Terrible system they have to re issue debit cards.

I had to give one star because there was no option for No Stars. I've been banking with TD Bank for 6 years and I've never been to a branch so unprofessional and rude that I'm surprised that they are still open and have employees like them running the branch. Evan the manager is one of the rudest managers that it makes me miss the last bank that I banked with. If this is how TD Bank runs their branches with individuals who are nasty and unwilling to help their clients, I'm done and over with them. Basically, DON'T COME TO THIS ONE. You will lose hope in TD Bank and faith in kind humanity if you go here.

My experience here was fantasist. After having crummy service at the location at Military and Linton, I drove 30 minutes out of my way to this location. Everyone was upbeat, helpful and went out of their way. I had to wait a little longer than usual but, that is to be expected with what the country is going through at the moment. They couldn't have been nicer and were happy to take care of my banking needs in a way that the branch on Linton couldn't be bothered with.

This review is specifically for Marion. She is the sole reason as to why I chose to join TD Bank to begin with. I have been with TD for about a year and half now and I still request to see her. She is a true professional who is more than willing to help anyone who comes through their doors. It’s hard to find a good bank who is truly reliable. Not only that, it’s hard to find people who will represent their vision. Every person at this particular location who I’ve had the pleasure of dealing with, including Esther and Maddy, have been more than helpful. Each location I have been to has also had really nice employees. They are all the reason why I decided not to switch banks again, and will most likely be a TD bank customer for life. The only request I have for the company is to please work on fixing the Mobil app. It can be a bit frustrating at times.

Is worst location only one ATM inside employee holding it up trying to teach someone how to use it. Refuse to let anyone use it until he was done. Forced to go through the drive-through I was the only one in the entire drive-through nobody came... Was there 5 minutes nobody would answer the intercom and I was the only one there really bad location don't go there oh there

Absolutely the WORST customer service ever!!!! Would give negative stars if allowed!!!!!!!! I spoke with a phone customer service agent who stated I would have to go to the branch to have a fee removed from my account. Walked in...waiting for Marion to eventually look up from what she was reading to be told they would only refund part of the fee. Asked to speak to the manager. Anna...WORST PERSON EVER!!!! She didn’t want to speak with me at first because she was “training” a new employee and they sat in a corner talking. She very hurriedly told me she couldn’t help me and walked away. I’m not getting my money back “because it costs the bank to send me paperless statements”. I’ve never been so dismissed by a customer service “manager” in my life. Thanks TD Bank for taking well over $60 of my money in fees. NEVER AGAIN!!!! I will make sure everyone I know will never bank with TD Bank!!!!

Can someone explain to me why TD is not only the only bank but the only business in Delray Beach not open yet? You can't blame Covid because everyone else has put safeguards in place. The supermarkets are all open and they get a lot more customers a day than a bank! The drive through is a nightmare! Fastest visit 15 minutes, have been on line as long as 40 minutes. You can be sure as soon as they open I will be closing all of my accounts! I would rather deal with a bank that cares about their customers!

The manager at this bank is amazing at what she does. Always friendly and helpful. She deserves a raise if they haven't given her one yet. A true representative of good customer service and always followed with a beautiful smile!