Truist Arlington Blvd, Falls Church

Since they're Truist every single change goes wrong. This branch is permanently closed. There's an ATM in the Safeway supermarket and you cannot make a deposit there. This bank is a joke nowadays. Definitely better service in capital one or wells fargo

How can you be closed on Saturday and expect to retain your customers. This is the absolute worst bank management and customer service I have ever experienced in my life!!!

Worse management and they doesn’t care about their customers need to close this branch

This is a terrible bank! When it was First Virginia it was excellent. Then BB&T fired all the experienced tellers and replaced them with sub-minimum wage people with no training and often no real English language skills. When you do an automated transfer it takes about a week and even if you have a high balance they charge you $3 each. Just a greedy grubby bank. Their phone service is a joke. I tried to get a physically cracked card replaced and could not do it. Had to go through the local branch. Really a joke of a place. Not a real bank.

Worst experience here ever. The service here is awful. Never had an issue at any other bank. Never will bank with bb&t.

Two staffs at counter are not friendly and not helpful as well. Bad service!