Truist Church St, Manassas

Understaffed, most likely due to COVID, won't answer phone as it rings and rings and no answering machine or automated system, doors often locked even during business hours unless you have an appointment otherwise you have to tell them if you need to get into the branch such as for your safety deposit box at the drive thru window.

The building is a little dated, but the customer service is good, and compared to another regional bank that I had been using, services offered (in particular the online banking and mobile banking) are excellent. I also like that I get a free personal checking account for opening a business account.

The customer service and the bank manager Rebecca are incredibly the best !

absolutely the most terrible bank for merchant services - they have a fee for everything ... I tried to close my account and they had all kinds of fees that they wouldn't refund total $51.00 - PCI compliant and other stupid fees - meanwhile my company and I have been with them 30 years as well as the partner I have in my company - Oh yeah and 195.00 early termination fee because they automatically sign you up after contract is over ... you have to call or they automatically re-do the contract - I am leaving they SUCK - over 51.00 they lose like 5 accounts ! stupid company