Truist Preston Rd, Frisco

How I wished all banking experiences were like this. Every time I step into this branch, I feel like I am among my friends and family. The staff is professional, courteous, and kind. They are always willing to help. Anu is fantastic so are the Tellers. I can go on and on about this Truist bank location, I wish other banks could learn a thing or the other from this place on how to treat customers with excellence.

Visiting this branch felt like entering a DMV in California. No one smiles. I got nervous the moment someone said “hello?” Everyone seems cold and unwelcoming. The older bank teller lady I encountered was stoic at best…actually, rude. It felt more like I was being talked down by a security guard than a service representative. It’s as if your business isn’t wanted. Plays hard ball when asked about promotional checking account offers - offers which TRUIST sponsors and works at other branches. May try other branches to hopefully have friendlier experiences. This branch feels more Californian, less Texan.

They never have money at some locations. They have declined me for with drawing money.a simple 10k. Very bad experience

Always a great experince at this location! Everyone is very positive and professional. Thank you team truist. :)

I love this bank period. The staff are always helpfull. the managers can take care of most Abby problem immediatly. The mobile app is awsome. I can even see my credit report for free from the app. Ther is plenty of locations all over north texas. Best bank ive ever had . I highly recommend this bank

I am sending a huge Thank you to Vincent Madhok for being kind and understanding for my request. I appreciate bankers who will take the time to talk to you.

Waited 75 minutes for a service and I had to return later. Been with this location for over 15 years and this has been my longest wait ever. I am terribly disappointed to have been banking there for this long.

Banking with BB&T for 9 years with excellent, professional and friendly service. Always helpful. Thank you BB&T

I always get great service here!