Truist Centreville Rd, Herndon

I was stop today at this branch by drive up only for one transaction, one check deposit and I had to wait in the front of the window 10 minutes for that transaction ridiculous and a middle east men pass in the front and don't have the courtesy to said I'll back to helping you....for courtesy only He ignored the window like this people make a favor to me. And is not the first time this happened at this branch I don't written any complaint before but this is too much how they are ignoring the drive up transacción . They need a better service , understanding about pandemic and short employees but a less one person for this kind the transaction when clients try to dont go inside the branch because covid-19 contagious this is priority.

Was put on hold for 40 minutes until after they were closed. Not once did someone check in to let me know I still needed to hold or they were sorry to make me wait so long. Hung up and called back just to get a message that they were closed. Guess we'll need to find a new place to keep our money.

this bank took $20 from me when I tried to get $240 it only gave $220 and i cannot contact them cuz ofcourse they are a bank they closed on Saturday and Sunday, and the ivr system is shady as hell plus it doesnt have a contact over email option either. and it's not the first time, shame on you bb&t

Outstanding customer service and knowledge! I’ve only been a client for exactly a month but already, I feel like I’m apart of a family. The energy is inspiring, the patience is superb, and the facility is well organized. Nav Paul is amazing! She took care of all of my questions and needs. Thank you BB&T and Thank you Nav Paul for a wonderful experience! I look forward to working with the company for years to come. -Patrick 3.25.19

Please fix on Google Search for this particular place the time. According to BB&T website some offices are open on a Saturday from 9am - 12pm. Since on the Web it says this office is Open 24 Hours, obviously its a lie. The ATM is open 24 hours, not the bank. Might want to fix the timing on that. Otherwise you are misleading your customers.

They made me wait for hours but they still couldn’t help me so I left

Not 24hrs no bb&t is 24hrs i am the ceo