Town & Country Federal Credit Union Auburn St, Portland

Have been a member for over 50 years, now seriously contemplating moving all my accounts elsewhere. I tried to deposit 2 money orders (small amounts; $750.00) from two other local credit unions I have accounts at. I was told by manager that I needed to go back to those credit unions and get authorized signatures on the money orders, which didn't sound right to me, but they refused to deposit them until I did this, so off I went. Both of the other credit unions said there was no need for an authorized signature on the money orders except for mine. I went back to Town & Country, and they finally deposited the money orders, but made me feel like they were doing me a favor, and never apologized for wasting my time having me go back to the other credit unions for unnecessary signatures. Money orders should be rudimentary for any bank/credit union, so for them not to know how to handle a deposit of them is unsettling to me.

I opened an account two weeks ago and started having my check direct deposited. They were supposed to send a debit card via mail but I has never came. Called to get it sorted out and the gentleman told me that they could express ship a new card but there would be a $45 fee........ why in the hell would I pay for something I should have already received?

I've been a member for 10+ years, and have been locked out of my account for trying to pay my rent. This is a transaction I do every month, for the same amount, to the same payee, from the same computer, and this time out of the blue I'm locked out. Of course, it's outside business hours and the only way to fix this is by calling. Maybe if you're going to block someone from their money you should have a 24 hour option to fix it. Regardless, now my rent will be late and I will be looking for a new credit union.

Worst Credit Union I'm a part of, I'm trading my loans and accounts. They have no interest in serving their members ironic considering this was my first credit union but as I've learned they are more interested in aggressive expanding the loan book of business not on members service's again makes no sense to me why wouldn't you wish to retaine clients. They must be having turnover in management.

They all seem very nice and I haven't had any issues yet!

Wonderful credit union, I have been a member for several years! Excellent customer service and membership rewards. I highly recommend Town and Country and would not go anywhere else!

Today the lady literally refused to serve my friend and I because we don’t have Green Cards! So sad.. I feel bad for people who still treat other people like that. Shame!!!!

Unbelievably inept. It's somehow impossible to activate your debit card, and support is non-existent.

Can’t wait til loan is paid off, never again will I do business with this place, worst experience ever