Tower Federal Credit Union Sandy Spring Rd, Laurel

Tower is a great credit union! I never have any issues like ridiculous fees, stacked charges, or shady loan tactics. Tower is pretty up front, has single rates for all members, and the staff are pretty awesome. If you are tired of banks, which I am, a credit union is the way to go. If I am not mistaken tower is either the largest credit Union in Maryland or the second, so they are really stable and have branches around the area. They also have a really good online banking.

My experience with Tower has been Phenomenal! All interaction with the tellers whether over the phone or in person has been great. I want to specifically highlight my interaction with Rita Nyambi who'sthe Supervisor over the collectiondepartment. Words cannot express my deepest gratitude for her amazing customer service skills. She has went over and beyond to help me and I am beyond grateful to her. If anyone deserves an award for Outstanding Customer Service it is Rita Nyambi. I recommend anyone to reach out to her if you face any issues because she's not only understanding she is a all around wonderful person.

Do NOT EVER do ANY business with this place if you care about your money and/or general state of mind. Steer clear, trust me

The support staff was extremely un helpful, I was waiting for an email back, he said he had no idea when I might receive it..... aside from that the employee Thomas sounds like he hates his job. Very unprofessional and would recommend any other branch.

One of the worst online banking systems I have ever used. On more than one occasion my account online has been locked and their 24 hour customer service is closed. Let me repeat that...their 24hr tower talk is closed after hours. How does that make sense? I have been yelled at by customer service and have been been provided the wrong information which then led to a late fee. I will never bank with them again

I was denied access to my account with valid Government ID federal and state ID. There reason was because it didn't have my address on them. Unacceptable, and very embarrassing. 345pm laurel md drive-thru. Will be moving our families money elsewhere

obnoxiously frustrating trying to do anything with this lender. Why do I need a PIN to xfer money INTO my Tower acct. Hope you guys enjoy me calling in every time.

***specifically auto loan services. I cannot provide info regarding other banking services*** In regards to maintaining an auto loan, I had a very negative experience with TFCU. Primarily because they are extremely disorganized. For example, if I update my phone number(or any other information) with them, they do not update their systems which results in my time wasted. They will call someone to get information that they should already have written down in their database and ask if you have any questions; however, if you do really have a question or need further assistance they can never actually help you. Then they will tell you to call a different number but then you can never reach anyone. Worst company I have ever dealt with.

I Have 3 car loans and 1 condo loan with Tower Federal. No problems and if you get direct deposit through them you make it very easy on yourself to go online and make monthly payments. Website easy to use.

Had to use them to finance my auto loan for now. Very unhappy because even with the right information, I can't login to the mobile app, get into my account online, or even call to pay my bill. To be part of the "24 hour tower talk" you have to fax in an application! This is ridiculous, i don't like places that make it hard to pay your bill because you wonder what other traps are in place to get you with late fees