TopLine Federal Credit Union Vinewood Ln, Plymouth

I have been banking with this bank for the past five years but today was a bad experience for the reason only known to the banker. I applied for a car loan $18,000 and I was willing to put down at least $7,000 and finance the remaining $11,000 my application was declined for a late payments in one of my credit card for December and January which was not my fault but the fault of the financial institution. To avoid that misunderstanding once I got that late payment alert I went and set off the whole balance of $8000, because I know how important my credit is. Over five years I have over eleven accounts never made a late payment on my credit file, I just don't get it how can someone denied me with those records and with a credit score of 702. I one time got a car loan from this bank and all was paid on time, personal loan was all paid on time. I feel like something is not right . Something is not right in this system.

I tried to dispute many charges on my card, I was told by the fraud dept they can only see 6 months of transactions and to call the bank directly. I spoke to the manager who informed me I would have to file a new paper and complaint for all of the donations I made over the years then she changed her story after I asked her to send me the dates and paperwork and she said they could do nothing to help. This is pure laziness. They do not care at all about their clients. HORRIBLE BANK DO NOT BANK HERE!? Note: Despite their reply they will NOT assist me with the fraud, never have. They also provide false statements and lost checks that were not credited to our business account they also want to charge me $5 per statement for records they have fudged. Horrible management.

Natalie was absolutely amazing! She answered all of my questions and concerns regarding my personal loan. She checked in with me through the entire process and I would recommend her to anyone I know that needs any financial needs! I was honestly quite shocked at how easy Natalie made every step go. In my eyes she's the best and most personal banker I've had the pleasure to work with!!!

I deal with Topline in Plymouth and Troy is a great assest to Topline. He is very knowledgeable, patient, and helps me understand different options so I choose the best scenario that fits my goal. I will always feel very comfortable doing business with Topline because of Great people like Troy.

TopLine isn't even my credit union but has extended to me awesome service since I signed up with one of their Co-op unions. I live close to this branch so it only make sense for me to do business there and they treat me like anyone else. Quick, personal and friendly service every time!

Ive banked here many years. I don't trust banks, (US Bank and Wells Fargo are the worst), but I have only had good experiences with using Topline FCU. No fraudulent activity in the past 6+ years unlike US Bank. Just opened a business account with them and everything was smooth. I really like there online services a lot better than Bremer Bank's.

i expect much better from a credit union - these people are absolute crooks!! an app withdrew money which caused the account to go negative (while i was on the way to the bank with a check to deposit) and they issued a $29 overdraft fee which they refused to overturn, despite the account being negative for less than a single day. this kind of thievery is expected from mega banks, but from a credit union? completely unbelievable.

I have been a customer for many years. I started with them when they were Firstel credit union. I have always received help with any loans I've needed, car loans and refinancing. They always address you when entering the building with a smile and cheerful attitude -very professional. I use the services at the Plymouth Branch-Hollie,Pam, Elyse,and Amanda are very good at what they DO. Go by and visit them and you will agree. Thank you for being a good service to the community

Every time I go to this location there is a problem. There is a black lady along with an Asian girl, both tellers at this location that tried to steal my money numerous times by giving me the incorrect amount when I go to the drive up. They both deserve to be fired or investigated for their actions.

Tony and his team always go behing my expectations i live in Brooklyn Center but drive to Plymouth branch for my banking needs. Love and appreciate this wonderful customer service