Tom Denchel Ford Country of Hermiston S Hwy, Hermiston

Thank You so much Ford Of Hermiston!! It was a total Pleasure working with you!! Javier, was so Awesome!! He was on top of everything that needed to be done on my car, also kept in contact with me. Thanks Javier!! 😃

we have always been happy with Denchel Ford. They always go the extra mile to help us out. The service people always explain everything well.

I had a major truck break down and decided to trade my truck off so I could get back on the road. They were happy to sell me a new truck and I repeatedly asked if there were any problems with it they said no it was a good truck the previous owner just wanted a new one. I got down the road 200 miles and had a problem that should of been noticed when they had prevoiusly filled the truck up with gas as they had right before they sold it to me. I called them about it and they told me it would be covered under the extended warranty they upsold me on. Turns out it was not I was out an additional 500 bucks and they would not back the product they sold. I would not suggest doing business there. All they care about is the sale and not the additional service and backing of their product sold.

I bought a car from a guy that works here a few years ago, really nice guy, I'll go in every now and then to buy parts and he always remembers me. Around the holidays I get little "Merry Christmas, Happy Turkey Day, and Happy New Year's" messages from another guy that works there that I now from my home town. I love going there, they really make you feel like an appreciated customer.

Always friendly and efficient. Before doing any additional services other than what I am scheduled for they always contact me to see if I want them done. I appreciate that.

I have purchased 3 vehicles from James. Every time I have got great service include having the last one delivered to North Dakota. If you plan on buying a car here get ahold of James

The Service department kept me in the loop what was going on with the repairs on my pickup. I knew exactly what was being done and how much the cost would be. Javier great job.

Initial sales experience was GREAT! After the sale not as good. I initially gave 5 stars. It really was worthy of that at the time. I've had to contact the finance department and am not getting return calls. I still liked the sales aspect, but am not feeling as good about the after sale follow up. UPDATE: After not hearing back, I called for the finance manager. I think she took care of what I needed. I'll know FOR SURE once I follow up with the bank.

My family has brought 2 cars from here and I am going to be the thrid!! I highly recommend Tara and this crew when looking for a car!

Buying a car can be nerve wracking and overwhelming but that's not the case at Tom Denchal. My sales person was "on it" from the moment I made contact and even after I left with my car, making sure everything was going good and if we needed anything. I seriously would never go anywhere else and I tell everyone I know to head to Ford country!