Academy Mortgage E Highland Ave Ste C, Hermiston

Had some great customer service, and also bad customer service. PROS: Local lender, a couple employees Shelby and also Holly (when available) were extremely helpful. Willing to work with a new construction home ever changing completion date. CONS: First time home buyer beware, experienced buyer probably okay. Felt like dropping this company multiple times because I kept asking questions (first time home buyer) and got passed around like a basketball . One employee kept giving me vague answers and very "political" answers to questions, which made me frustrated, when all they had to say from the start is "That kind of question should be answered by the main Lending agent". A lot of head aches could have been avoided if they were clear and honest from the beginning, but felt like I had to constantly dig for the answers. The only reason I kept with this company in the first place, was because they did a "high pressure sales" type situation were it felt like if I didn't keep this company, they implied I'd lose my home/reservation for a new home. I was informed that the builder would not work with any lenders expect local ones, which now looking back on, not sure if it was a lie or not. Overall, this company had some great experiences and did provide help, but only after asking multiple times, to multiple people. So I take it as great learning experience, but caution any other first time home buyers from using this lender.

As a realtor, communication from the lender is key to keeping my transactions on track for a timely and problem free closing. Academy Mortgage does a great job of keeping myself and our mutual clients informed of the progress of the lending process.

Holly & her team were absolutely amazing. It was our first time purchasing a home and we have never been more comfortable with a big purchase like we did with this transaction. If you’re looking for great customer service and excellent communication, team Woods should be your lenders of choice.

Always quick to respond when I had a question or concerns. Josh went above and beyond to overcome any hurdles. He is genuine always looking for the best outcome.

The Team at Academy Mortgage is hands down the best team to work with. They are so patient and so understanding. They answered every question as well as met and exceeded our needs and wants. I would recommend them to ANYONE! Thanks for the easiest part of the transaction!

Holly has been the hardest working, most dedicated, most trustworthy person we have worked with during our home buying process. She worked hard to get us the most credits and close our loan as quickly as she could. We are pleased with our service.

Fantastic from beginning to end! Couldn’t recommend Josh more highly! Always supportive, clear and affirming throughout the process.

Holly has been wonderful to work with. She worked hard to get us lender credits and the best rate possible. She worked all days and hours to ensure we were satisfied.

Holly and Canda were great to work with, always available and ready to answer any questions. Entire process was quick and smooth with no surprises. Will definitely recommend to anyone in need of their service.

Holly and her entire team were extremely helpful, professional and efficient throughout the whole process, start to finish. We really felt like they were in our corner and always fighting for our best interests. Thank you so much for all your help!