Title Guaranty Hilo Kilauea Ave, Hilo

Worst Ever ! In all my adult years, 62, and 8 past experiences of selling our homes, this was the worst and the first time I wished that I had sought representation of an attorney with regards to a title company's services . This is the first sale of a home that in its conclusion I did not have a feeling of joy or relief , but a sense of frustration and anxiety. From the introductory email to the final sellers statement, they laid the groundwork of insecurity. From a failure in establishing a proper escrow date , re-sending multiple documents to be resigned 2 -3 times, not returning phone calls , overestimating cash to seller by over 50 thousand and no notification of the mistake until funding, then finding out from my bank of a substantial overpayment of our home loan payoff. Then being told that there was no one available in either the Hilo or Kona offices that I could speak to personally with regards to any of these matters on the day of funding, this really upset me. Not once did I ever talk my assigned Escrow officer even after numerous requests . I should have read the reviews prior to engaging with them, Lesson Learned !

They hold your money if you are a seller. I will not use them again . first it was closing early, and now after closing day still no wired funds. If you are a seller find a diffrend company to close your sale. Or who knows when you'll get your money.

Had a cash deal to buy a lot. Last minute before close title company demanded an extension blamed the lawyer for not have the deed ready. Had tried to ask about closing early at the beginning of the deal but no one was interested. I had all my funds in, papers signed and everything on my end complete Seller was in total compliance to close on time too. After asking for an extra 5 days they were given an extra 10 but still didn't have it together on time. No one was responding to calls or emails. My agent and I tried numerous times to call "team laurie" and were ignored for the most part. Laurie's voicemail said she wasn't going to check it!!! So I tried to go a step higher and talk to the manager, I think his name was Matt. He told me he would find out what was happening and call me that day (Friday)...well he never called back and I was in the dark over the holiday weekend and my agent asked the seller for another extension so we wouldn't be out of contract. I had already paid for the land in its entirety and was already paying taxes but they still didn't have my deed. Finally on Tuesday we closed with no apology or explanation only a bad attitude at the door when I " had the nerve" to check the paperwork for errors (there were errors in previous paperwork that my agent had to point out to them).... Their lack of motivation and ethic was very costly as I had to push back on work for clearing the lot several times and have to pay more in storage and rent while waiting for them to get to work. Do not recommend especially avoid "team laurie".

I am very sorry to have to give a negative review but I am beyond frustrated with the progress so far on the Escrow being handled at TG Hawaii. Escrow was opened early in September and now we are at the end of November. The paperwork they sent me had multiple mistakes which I corrected and sent back to them. They have attempted twice to make the corrections and fallen short each time. It is as if they did not look at my attachments or read the explanations for the editing I wanted them to do. They have dragged their feet and been poor communicators. This was a simple transaction that had a 30 day closing but it has gone far past that deadline. They are difficult to work with. They need to be prodded to even receive a return email to update me on the status of the transaction.

I used this company to buy my property in Puna with Michael Nagai managing the process. It went flawlessly. Selling my property three years later was very stressful because of Laurie Madeiros "Team Laurie". Don't use her! What a horrible experience! Weeks of lost sleep and wondering if this was a fraud going on. Several errors were made, including sending me privileged documents from the other side, inaccurate notary directions, and a wire transfer fiasco of my funds at the end. The most important phases of the process were delegated to minions who clearly had no experience and didn't know what they were doing. The worst part of this was Laurie's rudeness and inability to communicate. Selling a house is stressful enough, but the last thing you need is someone with attitude who makes mistakes and can't communicate. You completely lose faith. In the end, I had to get my realtor and the senior vice president, Matt Takata, to take over. He apologised and everything ran perfectly after that. Getting the right person is essential. Don't use"Team Laurie".. You'll regret it.

I recently went through old paperwork and found a small refund check from Title Guaranty that I missed and did not cash. I contact them and explained the situation. Title Guaranty said they would reissue a new check, but that I need to send the old check to them. I took the time to send them the check and never heard from them. I had to call them 3 times and now they are telling me that the account was purged and they have no idea whether the check was ever cashed even though they have it in front of them! I would advise anyone to avoid this company. They can't keep records or facts straight!

Worst escrow ever. Officer Tomono was rude and unprofessional escrow officer I have never experienced before. I will not recommend this escrow company to anybody for sure. I was disgusted

My husband and I greatly appreciate the extra mile Michael Nagai and Cody Miyazono have been going to help us sorting out and resolving various complications shown in the preliminary report. They are very knowledgeable, professional, and dedicated to making sure that we would get a clear and free title and an owner's title insurance if we would complete the purchase. We highly recommend the service of Title Guaranty office at Hilo.

Laurie Medeiros and team took 2 weeks just to send escrow opening instructions. Poor communication. Do not use them!

Horrible service, lack of communication, wrong information on documents. They take forever to send in any documents, thus waiting forever for funds to be deposited. 2nd time using them and extremely frustrated each time.