HFS Federal Credit Union - Hilo Kinoole St, Hilo

Worst bank in Hawaii !! Stay away !!! Lots of hidden rules an fees that really don’t benefit you in any way. Not a great bank for building credit terrible customer service an tellers that are unfortunately extremely green when it comes to education an simple understanding of what they are doing. It’s a credit union, there job is to help you build an understand your credit but not a single one of these people know how to doit. You have a better chance with credit karma an staying away from this bank from stealing your money. People in Hawaii are not uneducated. We aren’t what other people say we are or what tourist think we are. But if I walk into this bank it makes it extremely hard to believe that statement. The fact that the whole entire staff give us such a bad name reminds of why i fight to set a better example for my culture. Shame on you !

Love this place as they are always nice and happy. The line goes by moderately fast and the tellers are always happy to help you. I haven't had one bad experience banking here and will definitely do more banking here. This is also a great first bank for starters.

My daughter has an account here, we recently moved off island and started an account for her at a major mainland bank. The mainland bank has made everything so much more difficult for us, often making us call HFS several times a day to clarify things or calling HFS themselves. HFS is compassionate, caring and helpful every single time we call. I can't say enough good things about how understanding and kind they've been about this situation!

Beautiful people that truly tries their best to assist you. I admit I'm terrible in keeping track of my financial spending & saving. But I'm very appreciative of how they explain things to me. Thank You everyone at HFS.

Very friendly, competent and thorough staff. They are the best and remind me of the days of the past where aloha spirit was practiced by all. These guys remind me of the true aloha spirit of small kid time.

First bank that Ive had where the system went down for multiple hours, and I (or anyone else on The Big Island) wasn't able to access their money. Unable to purchase items with your debit card or use it to withdraw money from an ATM.

Their customer service is horrible. My 87 year old mother tried to open an account with money on hand and they were asking too many requirements. She ended up opening an account with Home Street Bank with only one ID. I mean who refuses money? I got reminded why I left this credit union.

Awesome bank. Help warn me, and didn't let paypal steal money from my account. Thank you and keep up the good work!

Great CU for locals. Good loan rates and friendly staff who are very helpful.

A nice friendly place that treats it's people well...