Third Federal Savings & Loan Mentor Ave, Mentor

My fiancé and I were in the market for a home loan. I have dealt with Third Federal in the past for a mortgage and did not hesitate to use them again. My loan officer from the Mentor location was Shavon. The process was very smooth and hassle free. Shavon was a pleasure to deal with and would not hesitate to use this bank or recommend this bank to anyone.

Horrible bank. My father died and I followed all their instructions to cash out his IRA CD that he had with them. They did not follow my requests at all, sent the check ($21,000) to the wrong address, and do not follow up at all. Once I get my money out of here, I'm never coming back and I would not recommend anyone opening an account here. Edit: after I complained, they really went head over heels to fix everything and sent me a handwritten letter apologizing. They were quite quick to fix it when they learned of the mistake

My experience at this branch has been very disappointing. The woman I dealt with has the personality of a dead fish. She barely acknowledged my presence and couldn’t be bothered explaining procedure. I actually talked to the manager of the bank and asked to have a different person handle my loan. The next one was pompous and unhelpful. Ultimately they sent me back to the original banker, the one I didn’t want to deal with.

If you have a loved one that has their life savings in this bank. Move all money out. They don't follow legal estate documents or court ordered instructions It basically puts all burden on you has the executor to jump through more hoops. I don't have another bank to recommend. Just get funds out of this bank!

Absolute joke of a company. Stay away from these people........ I've got a dentist drill for 10 years and have done many real estate deals. Tried making a deal with this company.we supplied years or tax information and signed leases and still looking for more information. I believe this to be a scam........

They are always very pleasant and helpful.

Rarely is there a wait in the teller line.

We have done multiple mortgages and re-fis with this location. We always have great service.