Firefighters Community Credit Union | FFCCU Erie St, Willoughby
4012 Erie St, Willoughby, OH 44094, United States
https://www.ffcommunity.com/mortgage-refinance
- Saturday8:30AM–12:30PM
- SundayClosed
- MondayClosed
- Tuesday8AM–4PM
- Wednesday8AM–4PM
- Thursday8AM–4PM
- Friday8AM–4PM
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Reviews
E
FFCCU granted a personal loan when CHASE bank would not. I dumped Chase and put all my cash and business into FFCCU.
E
On 1/27/21 my husband drove from Richmond Hts to the Willoughby branch at 7am to use the ATM so that we would avoid an ATM fee. Even though the ATM was working, it would not allow him to withdraw money from our checking or savings account. So naturally, he got a balance inquiry to see if we had enough to cover the withdrawal (we had more than enough).He left, frustrated and then we realized we were charged a $.75 fee for the balance inquiry when we couldn't even access OUR MONEY. I called today 1/29/21 and spoke to Alicia who told me that it's OUR job to review their entire fee schedule to know when we're going to be charged and that there was nothing she could do about the fee. Yes, it's only $.75, however it was also my husband's time, gas, and the inconvenience that he couldn't even access OUR OWN MONEY (and yes we're FFCCU members and have been for YEARS) only to be told that it was our own fault for not knowing the fee schedule and nothing could be done about it. Terrible customer service and I'm definitely considering removing all 6 of our accounts and finding a better place to do business.
Hi Ericka, Thank you for reaching out and letting us know your concerns. We appreciate your feedback. We are sorry to hear about your recent experience using an FFCCU ATM. Our branch Manager at Willoughby will be contacting you tomorrow. If there is anything else we can help you with, please don’t hesitate to let us know. Thank you again for your feedback. The Team at FFCCU
C
Over the last year, my account balance, checking in particular, is never what I think it's going to be on a week to week basis. It took 3 months for my tax refund to clear, and now I'm starting to miss paychecks from direct deposit. I'm closing all my accounts asap, and switching to another bank.
Thank You for reaching out to us Mr. Potts. We take your feedback very seriously and want to do everything we can to rectify a situation resulting in an unsatisfied member. We’re available at your convenience to review your direct deposit status and timing. To keep your account information secure please call Sumintra Singh, Branch Manager at 216.621.4644 x1602 to discuss. Your feedback helps us learn also and possibly prevent future issues that might affect your fellow members.
J
I have had a car loan with FFCCU for a year. I cannot make on line payments unless I have an account with a certain amount of money in it or set up an auto - withdrawl. The first time I tried to make a payment I was unaware of this and was charged a late fee - and had to pay extra for making a payment over the phone. I received the most lame excuses for their archaic technology from everyone I complained to. I cannot wait to pay this loan off (early!) and start working with a financial institution that lives in the 21st century. Update at 4:26pm Friday, June 15th Just received another lame response repeating the useless options for payment - and they DID charge me a late fee despite my continuous efforts to pay on time. Every place I've ever worked with has an online payment option with no strings....except for this place. Consumers.... think about that before you get involved in a loan with FFCCU!!
Hi Joe. There is actually a 10-day grace period for our consumer loans, and you, nor any other member, will be charged a late fee until the payment is more than 10 days past its due date. This is quite generous and affords our members plenty of time to pay and avoid a fee once they are already late. You are able to pay and have the opportunity to set up automatic payments in the following ways: Set up your payment on an automatic transfer. This will be the easiest “set and forget” option. The majority of our borrowers do this. If you aren’t interested in having your checking or savings with us, you could consider having a deposit sent to the credit union from your employer in the amount of your payment. We could even set it up on a biweekly payment plan if that aligns with your pay cycle and budgeting better. Set it up on an automatic bill pay service as a recurring entry. We offer such a service to our members free of charge. You may have access to a similar service. Mail in a check. Not the most convenient option but still an option for some members. Pay in branch. We have 7 branches around the area and also participate in shared branching making many other credit union branches available to conduct business. Our website has a locator tool where you could search for a convenient branch. ACH origination – we can set up a recurring entry where the credit union can go out on a designated day each month and pull the funds from your deposit account elsewhere to make your loan payment via the Automated Clearing House. There is generally a small one-time fee to set this up but we would be glad to waive this to assist you in making your future payments painless if you like this option. You can also consider opening our Advantage Checking account to earn money on your average monthly balance. You could then make payments in real-time online, or using our mobile app. We hope this helps you with your payments.
J
Giving even 1 star is being nice. I have never been treated with such dissrepect. I have never met a group of such an unhelpful staff. I have been trying to close my dececed mother's account for MONTHS now, being treated as if I am a criminal. I understand confidentiality, however they are not even helpful. They were very uncompationate given the situation. Perhaps the people that I dealt with need to choose a different profession. I am completely discusted with the employee's at this branch. It is rediculous!
We are sorry to hear that you a poor experience with us. We would like to work with you to do everything we can to fix the situation. Please feel free to contact our Willoughby branch manager at 216-621-4644, x1202. Thank you for letting us know your concerns, and giving us a chance to make everything right.
C
Online payment is a nightmare. And most times I've dealt with front desk it has left a bad taste in my mouth. The employees don't care. The only good reviews left on the Google review was undoubtedly generated from the company itself .
Thank you for your feedback, Calvin. We take our member feedback very seriously and want to do everything we can to rectify a situation where a member is displeased. We hope to work with you to make it right and apply what we learn to prevent it from happening again in the future.
B
I got what I needed done but it was the most impersonal experience I’ve ever had at any financial institution. I felt like an inconvenience. If you’ve ever had to deal with the clerks at the courthouse in Cleveland, it is the same experience.
Thank you for reaching out and letting us know your concerns. We appreciate your feedback. We are sorry to hear about your interaction FFCCU. If there is anything else we can help you with, please don’t hesitate to let us know. Thank you again for your feedback. The Team at FFCCU
C
This bank is absolutely terrible do not do business with them. I’ve never had such difficulty accessing my own money from any of my other financial institutions. Closing my accounts absolutely terrible service !!!!
Hello. We are sorry to hear that you have encountered such difficulties. Our branch manager at the Willoughby location will be reaching out to see how we can assist you and remedy this situation. Thank you for letting us know your concerns, and giving us a chance to make everything right.
S
The teller there must have tenure. She is not pleasant to deal with and any time I’ve gone there, I’ve had a bad experience. I’m sure I’m not the only one who feels that way. Never got the warm and fuzzies, and I’m sure that’s why it’s always empty in there anytime I go.
Hi Mr. Orlando. We are sorry to hear about this. Our Willoughby Branch Manager, Abby Lopez, will be reaching out to talk to you about this. We value you as a member and hope we can make your experience with us better in the future.
N
Their offers speak for themselves. Nice people to me, sorry to hear they melted some snowflakes!
Thanks for the review, Nick! Glad to have you as a member.
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FAQs
1. How to Connect with Firefighters Community Credit Union | FFCCU?
You can make a phone call at +1 216-621-4644 or go to their homepage and fill out the request form.3. How to Request a Loan from Firefighters Community Credit Union | FFCCU?
To apply for loans from Firefighters Community Credit Union | FFCCU, you can fill out the request form on their website or visit their physical store. You are likely to drive your car there when getting title loans. Explore our site to get some important information about online car title loans.5. How Should I Do When I Fail to Repay My Loan?
Failure to repay a loan can have negative effect on your creditworthiness. Connect with your lender when you have difficulty on the loan repayment.
2. What Is The Office Address of Firefighters Community Credit Union | FFCCU?
You will find the store at 4012 Erie St, Willoughby, OH 44094, United States. Try out Maps apps to get directions to Firefighters Community Credit Union | FFCCU.4. Is Firefighters Community Credit Union | FFCCU an Agency or a Lender?
Firefighters Community Credit Union | FFCCU is a Credit union offering different ways to financial stress. Check out this page to get personal installment loans for unexpected financial events.6. Does Firefighters Community Credit Union | FFCCU Offer Loans for People Who Have Poor Credit Score?
Yes. You can still get loans with Firefighters Community Credit Union | FFCCU even with bad credit scores. It is also available to get installment loans irrespective of your credit ratings via our platform. You can also find some useful info about personal installment loans here!