Think Bank Maine Ave, Rochester

Are you an average joe looking for a decent bank? Then look anywhere else. This bank has failed so many in the working class and LOVES LOVES LOVES to CHARGE CHARGE CHARGE. they also love to deny you any assistance they love to deny you any help. I asked for a deferment on my loan which I have never missed a payment on for 2 months. I just needed 2 months to get my life together. And they denied it. Please look anywhere else. I cannot wait to switch to USAA today. Also who wants to go to the bank that is colored fuchsia? All positive reviews are from years ago. I really doubt you'll find a recent positive review from 2020 on any branch that isn't a bot or just a star rating. There's nothing good to say about them Seriously trust me they will never work with you. They will never approve your loan. You were too poor for them you were beneath them. This is no longer a bank for an average working class member. Look elsewhere

One of the worst bank I have dealt with. I paid off my car loan in person with a personal banker 30 days ago. And they told me I don't need to worry about anything going forward and this month they withdrawed my car paid money again. When I called the customer service the lady on the phone was so rude. She made me sound like I had no idea what I was talking about. And it was my fault this happened. But I told her when I paid off my car loan in person and I told the personal banker there was an automatic payment set up and we need to cancel it. She said there is no way this would happen if I mentioned it. Always customer's fault.

Just closed on my first home yesterday and Think Bank mortgage advisor Karen Golberg was absolutely awesome to work with. Karen made everything super easy throughout the entire process and there were never any surprises. I truly appreciate Karen, she is a master of her craft. Thanks again!

Think bank Is horrible, customer service is shady.

The drive thru is a time warp. If it's a good day you'll wait 30 minutes. Horrible and never an apology. Just a nightmare.

At think bank you don't have to think cause they do the thinking for you. Like seriously. I was like, "me want card," and they where like, "ok." it was ultra epic.

Awesome bank love it i used to have wells fargo and this bank is 100% better

That everyone knows me! Makes life & banking more enjoyable! Susan MacLachlan Irie Kennels

Great in and out bank on South side of Rochester