U.S. Bank Branch 1st Ave, Rochester

Thank you for sharing your interaction with the branch, Miraz. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I'm glad you received the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Larisa

Hello Anna, I understand your frustration with the recent experiences you have had at the branch. We appreciate your feedback as we use the information when changes and updates are being considered. If you need further assistance with your debit card or check order, please call Customer Service at 800.872.2657. Bankers are available to help you with your banking needs 24 hours a day, 7 days a week. All the best, ^Kim

Hello Nate, I definitely understand the frustration unexpected fees can cause. We'd really like to take a deeper look at this situation and discuss our available options. Please send us an email with your phone number and reference number 1973 and we'll give you a call. Our email address is [email protected] and our current time frame for calls is 24 business hours, but we'll call as soon as possible after receiving your number. We hope you'll allow us this opportunity to assist. ^Caitlin

Hello, Katie. Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 1.800.USBANKS to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team

Thank you for bringing this to our attention, Mohammad. It is our goal to help our customers in a timely manner. I'm sorry we let you down. If you would like to discuss your experience with us further, please email us at [email protected] with your phone number. Please also include your reference number: 8514. One of us will be happy to give you a call within 2 business days. All the best ^Michael

Hello Gage, Thank you for taking the time to leave this review. I know how frustrating long waits are, especially when you experience them multiple times. If you're depositing checks, mobile deposit via the U.S. Bank app may be something that can help cut down your branch time. Deposits of both cash and checks can also be made via the ATM. If you'd like to discuss your experience at this location or if there's anything else we can address, please send us an email at [email protected] with your phone number and reference number 6179, and one of us will give you a call within 2 business days. All the best. ^Caitlin

Hello Ahmed, We are so sorry to hear you had trouble receiving your card. We hope you were able to get this issue worked out. If not, our customer care team is here to help. You can reach them with any questions or concerns by calling 1-800-USBANKS. Have a lovely day. -The U.S. Bank Social Media Team

Thank you for bringing this to our attention. The behavior you've described is definitely not the type of customer service we wish to provide at U.S. Bank. We'd really like to speak with you about your experience and to make sure this is properly addressed. Please send us an email at [email protected] with your phone number and reference number 6747. Once we receive your number, we'll give you a call within 2 business days. Thanks in advance. ^Caitlin

Hello Johnathan, Thank you for leaving this review. I know how frustrating long waits are. We'd really like to speak with you about your experience. Please send us an email at [email protected] with your phone number and reference number 6872. Once we receive your number, we'll give you a call within 2 business days. All the best.^Caitlin