The Potempa Team E High St, Phoenix

I never thought in a million years that I (as the seller for my house) would have to step in and get involved with the loan for the buyers of my house however that’s what happened. This is after finding out that Jimmy had everything he needed as of Thursday last week to meet the June 3rd deadline. I was then warned on Monday that due to a hold up on his end we wouldn’t make the deadline and the close would be pushed back. Then I found out that Jimmy was no longer contacting or updating my real estate agent so I tried several times and left a message. Meanwhile the lender for my new house who had less time to get our loan processed was ready to fund and close on Tuesday but couldn’t due to Jimmy. After I called the branch myself and requested to speak with the branch manager I was told he was on the phone and would get back to me. In the meantime Ron inquired with Jimmy on what the hold up was. Rather than communicate whatever problems he had with my agent he passed the blame to my title company claiming they needed to fix 2 documents and send them back and were still waiting on them. I was surprised to hear they were waiting on my title company when all encounters I had with them as well as my agent and my lender has been very quick knowing they had a deadline to reach. I explained that their hold up was making me have to delay my movers as well as the delivery of our furniture and appliances. We had already missed days of work preparing to move forward on time. Then our buyers who have suffered the most have been living in a trailer since their home was destroyed by the Camp Fire. They are just as eager to get into our house as we are to move into our new house. Heck that fire has resulted in me having to work and commute 2 hours from home. So this isn’t just a loan but it means closure for 2 families. Closure that was being held up by this company that couldn’t communicate their issues in a timely manner so we can get past them and move forward. This company will also rather pass the blame then to accept it, deal with it, and move on. So if you’re looking for a responsible company that won’t require the attention of 3 different agents plus the seller to get involved as well as accept responsibility for their mistakes then I suggest you look for a different company. Even the buyers agent was lead to believe this was to be a desktop funding but was not and was never updated by the lender and instead found out from my agent. For the record I still have not heard from the branch manager.

Potempa Team are always extremely efficient, professional, and very accommodating! Made my loan experience very smooth. 5 star service every time!

The Potempa Team at Fairway was very knowledgeable & professional! They answered all of my questions and were available 24/7. I highly recommend them, made my home buying experience exceptional! Thank you to the Potempa Team for your amazing and excellent customer service!!

The Potempa Team is Absolutely Wonderful to work with!!! They keep you updated through-out the entire process and are always there if you have questions. Everyone is super friendly! You can tell they love what they do :-) Communication is on point. When something is needed they are on it. Appreciate you all Potempa Team!!!

I had a please working with Matt Jolly, Tim Potempa and Andy Lemon. Their team was nothing but AMAZING!!!! No matter the complication and or issue that arose the team was on it! They constantly worked countless hours outside of their regular business hours to provide amazing customer service. A special thanks to Matt for providing me with countless updates and really being there for me through this process. Thank you all for your hard work. I highly recommend and would use them again in a heart beat!!!

Fairway Mortgage with Matt Adams from the Potempa Team was an excellent choice for a home loan. Competeiive rates and fees. Excellent service. Every fee equaled what was quoted. Loan closed so quickly. Would highly recommend.

The Potempa Team are always extremely efficient, professional, and very accommodating! Made my loan experience very smooth. 5 star service every time!

Bought our first home in Arizona with Fairway Mortgage - The Potempa Team. It was an easy and smooth process. Everyone we dealt with with very nice and helpful. Would definitely use them again!

Tim and The Potempa Team always helped and explained everything in detail regarding my first home purchase. They were available late nights and weekends and I would not have done it without them.

They are amazing!! Together their team worked hard for our family!! We had credit hurdles they had to climb for us and they didn't let anything get in the way from making it all happened for us! I would recommend them to anyone! We found the perfect home for our family with low rates and with closing fees that were lower than anyone could ever expect!! Thank you all for helping us buy our first home!!