The Loan Source, Inc E 83rd St, New York

This is the worst place I have ever dealt with. I can't even get through the registration process. It does NOT work. No one to speak to, no help at all. I have been working on this for weeks. My bank has tried to help and they are even frustrated. I want someone to contact me and get this resolved. The fact you are not taking calls to assist people with a time sensitive issue should be criminal. I will be reporting this to the SBA and the state AG.

Absolutely awful. A/I Robots- answering questions with nonsensical questions. No human iteration. No customer service. Ne person to speak with. Occasional nonsensical email responses. As a businessman, I am behooved as how this entity conducts or maintains business. Pandemic or not. Their status with the SBA should be stripped from them and their operations be halted. Complete time wasters. Even more perplexing is that lenders actually use them and their robot systems.

I have a hair salon owner in boston...my bank, berkshire bank referred me to apply 2nd PPP Loan via loan source...excellent experience...where fund promised coming feb 26, is actually arived feb 5...that's about 21 days earlier...i'm very happy with The loan source..highly recommended to every one and all!!

Amazing communication and customer support! I highly recommend ACAP + Loansource. My PPP Loan was funded within 20 days and the process was very smooth and simple!

Using The Loan Source was a very easy process! I have completed loan applications + loan forgiveness for various clients and this was by far the most user friendly and easiest portal to use!

I,ve been in the underwriter status for over 2 weeks. They keep emailing me stating that the SBA codes is preventing me from moving on stating there is another application.... This is not true i spoke to the SBA and they stated that the application has NEVER been submitted that they needed to submit/resubmit the application to continue the approval process it's been over 3 weeks now!!

At first the portal was unresponsive for days and customer service kept closing my request ticket. But once the portal opened correctly and I was able to log in, the procedure for my 2nd PPP was seamless and quick.

My experience with The Loan Source, INC was impeccable. Due to the prompt service provided, we could hire back employees and keep the doors open. The TEAM @ POP UP EVENTS, thank you!

I am approaching 5 weeks into the PPP Tranche 2 process. This company is an absolute mess. They had me in SBA -docusign and then came back 10 days later and asked for proof of my SS #. They are playing games with this process and I'm going to file complaints with NY AG ! I am done!!!

Process for the PPP loan was incredibly smooth and easy. Communication on missing documents was prompt and resolved quickly. Would recommend