The Federal Savings Bank W 95th St, Overland Park

I would not even give this a one star excpet that is the only way to get the post comment int. Their contact George Kallas, lied to us several times, and kept ignoring us then told us due to covid their offices were closed so he could not rewrite out loan as the interest rates when up and said if we did not accept we would pay even higher saying he only had 2 hrs to lock in after he put us off for three times, never returned calls kept saying he would get paperwork to us Then nothing, would not return calls. Just not good business, and if they lie now no telling what would happen . No way

Fantastic experience. Eric A., our mortgage banker, was very knowledgeable and kept us informed on every step of the process. Highly recommend using them for your mortgage needs.

Unfortunately you can't give negative stars. Stay very far away from this bank. As previous reviews noted no one will ever return a call or an email. I seriously don't understand how they stay in business or how anyone keeps their jobs. As a veteran I would be embarrassed to admit that this was a veteran owned company.

Worst experience I have ever had! The mortgage loan officer (Rodwell) blatantly lied, did not return calls or text, and completely neglected the application. I was then directed to a supervisor (Johnathan Marshall) that did the same exact thing. The supervisor agreed they had not handled the application appropriately and agreed to refund the application fee. They also changed my homeowner's insurance policy to cover their company without my knowledge. Had to call my insurance and current mortgage company to change it back. I am still waiting for a refund and it has been over two weeks.

Haven't had the misfortune of working with them, but I do get one of their predatory and misleading advertisements almost daily, most of which are intentionally designed to look like a check or official correspondence. If a business needs this type of dishonest advertising to get clients engaged, I can only imagine how bad the product must be.