The BMW Store Stewart Ave, Cincinnati

Chris was very professional and responsive to our requests throughout our entire car selection process. We felt he went out of his way to help us, and did not in any way pressure us into a decision. We had an outstanding experience and highly recommend Chris.

Julian and Eric were very helpful in getting my dream car-X5. They were very friendly and knowledgeable. Definitely will recommend to my friends!

Every time I work with anyone at the BMW Store it is an awesome experience! I am driving my 5th BMW and I won't buy one from any other place. I love the service team at the BMW Store - Eric is a Rock Star and his team is fantastic. Ric Koresky manages the sales team and is super to work with; But, Chris Lykins is the Bomb! By far, Chris is the best person to buy a car with - he knows that the experience of buying a car is what it is all about, in addition to negotiating a great deal! Thanks, Chris, for another great BMW Store experience!!

Paul Kolleck found me the car I wanted with excellent customer service. He was professional and made sure I was taken care of. He was able to answer all my questions and the car buying process was a breeze. If you want great service with excellent care, go see Paul.

What an amazing adventure! After some 30 years of buying BMWs, this was the easiest, most satisfying experience I’ve ever had doing so. From our very first contact with Dean Stathes, we felt like we would be taken care of. Even though the car did not have all the options I was looking for, Dean worked with me on price to make it a no-brainer. No pressure and a knowledge of all things BMW, this is truly the way car buying should be. To top it all off, the great staff really made you feel special. Conor O’Somachain handled the finance side of the process, again a truly wonderful experience. Obiviously we’ll be back for our next BMW.

Everyone was very welcoming and informative. Financing was very easy and quick.

Since we're dealing with BMW, there are some things that need to be kept in mind. Parts cost more, service costs more, etc. As the vast majority of my experiences with The BMW Store have involved purchasing a vehicle and getting it serviced (mostly) under warranty, I cannot attest to the price of service at The BMW Store compared to its local competitors and as such these variables can't and don't factor into my rating. You really just can't come to this brand and expect it to be, beyond its warranty, as easy and inexpensive to maintain as a non-luxury non-German brand. The only services I did pay for to be conducted on my car were the repair of an alloy wheel that was damaged by a pothole while I was out of town, and an alignment, the actual run-flat tire replacement having been conducted at a BMW dealer near the location of the accident. In my effort to recuperate some of the cost of the accident, I needed two quotes of the repair to send to the jurisdiction of the accident, and services/parts associated with one wheel repair, one run flat tire and alignment, cost roughly 10% less at The BMW Store than at the other BMW shop I used. Though I should add, as both dealers are in different markets, the significance of the above shouldn't be overestimated. Take from it what you will. The shopping experience was about as pleasant as writing a five figure check can be. I test drove, found what I wanted, we tossed some numbers around, and I drove home. I really wish I had a better basis for grading salesmen, I'm normally the self-sufficient shopper. I research a ton a head of time and usually know what i'm getting before I reach the store. I didn't feel pressured or annoyed by the sales guy or anything like that, which is fairly unusual for me in that situation, so kudos for that. I've brought my car in for service a few times since getting it. Cassidy is my service adviser. He's always been very highly responsive and has addressed my concerns on every given occasion. The process has always been very easy, the time it takes to drop off my car sign and drive off with a loaner is usually inside of 10 minutes. I appreciate when I'm given the impression that my time is valued. When my warranty runs out (if I don't extend it) I will likely shop around for the most cost effective repair price when the need arises. I'm pretty good at the whole DIY thing so oil changes and easier repairs I could handle. However you never know, something weird could pop up that I can't diagnose by reading ECU codes and at that point i'd have to take it in. I am highly considering extending the warranty though, and in that event I would absolutely continue to take it to Cassidy.

Nick was honest and easy to work with. The whole of the BMW store provide excellent service! Thanks for working with us on the purchase of our 530i !!

My third BMW purchase from the BMW Store! the process is always smooth, non-pushy and enjoyable, as is the service after the purchase. Mat, Paul, Mark, Susan, Rick, Jemar, Cassidy, the entire team are always pleasant, professional, willing to assist. Thank you! Eric

Beautiful dealership! Very comfortable no-pressure buying experience. Mat Swartz answered my questions and took care of all the sales details efficiently. He also followed up with me to make sure I was enjoying my car.