Texas Bay Credit Union Wallisville Rd, Houston

I had a pleasant experience at Texas Bay Credit Union. Staff was friendly and answered any questions I had about my acct. I was able to get a loan quickly and without any trouble.

Long time member. But lately they aren't taking my automated payments and then reporting it as a missed or late payment to the credit bureaus Which now my score has dropped over 100 points. All the while i have had money in the account. Wish i could give tem a negitive 100 stars like they done me.

No help when pandemic first started I lost my job I told them my situation They still closed my account and I even had a payment plan set up to repay my over draft that I was trying to repay and they still closed my account.

This company has been nothing but problems for me, I started with this place years ago and it was okay at first. But now the app has been crashing. It does not update your balance at a timely manner. I deposited cash within the timeline of it being the same day and they said it would be in the account same day. Yet here I am same day needing money for my 2 yr old child and it not letting me access it saying I don’t have it in my account. This is out of line and I will be taking my service else where.

Maria C. has excellent experience in her field of banking. She calls you back after leaving a message . I recommend TBCU /Maria C. if you need any banking questions . Go Astros ....

Maria C. gave a great service experience! She was able to answer all my questions & gave great input to help my decision to bank with Texas Bay Area Credit Union

everyone is so passionate about their job 100% I recommend you to come and see for yourself.

Aside from paying for favorable reviews. These people have the worst website known to man. You need a password for login then you need a password to access account to pay from somewhere else. Then they auto change your password on both every 30 days. And you cant use same one twice. Often locking you out of your account all together. Cant prepay your loans, And unless you provide information that should be attached to the long login attempts you can have your payment can wind up going no where till you get hit with a late payment. Because yeah your not getting a call till its too late. Furthermore they outsource insurance verification to third parties ran by children in India who constantly attempt to hit you with !,600 of TBCU insurance fees that they admit serves no purpose whatsoever other than to harass its own customers to see whos gonna catch the whole ploy. It could all be simple if they only used a standard website to conduct online business.

Carlos Guevara was very helpful, I opened up my first bank account with him today and he walked me through it step by step without confusion

I had a pleasant experience coming to open up my account here, the service was quick. And if you want the best service, make sure to be helped by Maria C.