Texans Credit Union S Hardin Blvd, Mckinney

The worst credit union ever. It took me an hour to make a payment. Not trying to take money out but trying to give them my own money. It was insane. The drive thru experience was horrendous. I was asked a 100 questions just to establish my identity to make a payment and the funny thing was that the girl at the drive thru had no idea what she was asking about. I would respond to the questions she was asking only to be told the answers were wrong. I was asked to go inside which i did. Same questions were asked only to find out i had answered them correctly. I would not recommend anyone including my neighbors, friends, co-workers and anyone else who values their time and money to do business with this credit union.

I’ve been banking here for over 10 yrs and have never had an issue or problem with them. The longest I’ve had to wait in line was on a Saturday morn., I had To wait 12 min because there were over 15 people inside. Great bank with great people. Also friendly and quick.

Christina West very helpful and knowledgeable on financing options

The drive thru at this location is almost always a painful experience. It doesn't appear that they have a regular teller. Unfortunately this is the closest branch near me and my husband has not yet gotten around to changing banks. Such poor customer service. Today, yet another poor experience. AS THE ONLY CAR IN THE DRIVE THROUGH, it took almost 20 minutes for me to deposit my check and get some cash back. I called them twice. The second time the first teller answered my call picking up an envelope on the counter in front of him holding it up for me to see asking why I sent my money back? I told him how long I'd been waiting and that nothing has come out. It was then sent. If this was a one time experience, I'd give more grace, but at this location, I've come to expect my time to be wasted.

My regular service from Aldo is top notch. Ge always waves to me upon entry and helps me with all my different banking needs.

Great friendly staff! Much thanks to Mary Jo and Priya for an awesome job, they resolved everything for my auto loan in a timely and efficient manner.

Melissa the branch manager helped me get statements I need for UTD. I was in and out in 30 minutes. She made sure that I had everything I needed before leaving.

Been banking with TCU for over 2 years - no major complaints. Being that they are a Credit Union and not a "BANK", they seem to be more personable with people and their activities. It sometimes may take a few extra moments to get transactions done. They seem to do better or about the same as going to other local businesses in the area. Drive-thru: try going through any drive through business and you will probably experience about the same type of service, and with fraud all around, it nice to know they take the time to ensure accuracy. Walk-in service: I've never had a problem with getting good service when I respect the efforts they provide for every customer. Most people in a hurry may see this as poor service, but I've been banking with banking services for over 40 years, iwth a lot of different BIG banks, and the one thing I've learned is - if you give respect for the people trying to do their jobs well and accurately, then you'll most likely get appreciation in return

Krystil was awesome, great customer service!!!

I don’t usually do this but I’d give it a zero if I could they don’t even deserve 1 Star. The tellers don’t know what they are doing, and managers don’t care to help or hear you out. Amy the manager was very pompous and could care less. Texans Credit Union If this is who you have in leadership reflecting your values as a credit union count me out. Do yourself a favor go somewhere else, I closed my account immediately.