Bank of America (with Drive-thru ATM) E Hebron Pkwy, Carrollton

Came here to withdraw $5000 in $100 notes for an overseas trip. About 15 of the notes are worn out bill, as example, you can't even see the Ben's face clearly. Those that travel overseas knows that merchant and money change overseas won't accept a bad condition note. The teller said he had no control of the bill and the merchant, quote "not our problem" . Which I understand, all I'm asking is to show some customer service for a not so unreasonable request. The worn out bill will be return to the federal reserve anyway and taken out from circulation. I have been a loyal customer for 22 years, why can't you go extra mile, Bank of America?

Horrible service won't cash a check, what happen to America has every business forgot how they got start "Customer Service" really sad how the attitude of how you are treat almost felt like second class-short no explanation except move away from window I'm done with- my best guess she was or the company carries the polical ideology of the far left. But rest assured will not step another foot in a Bank of America--- suggestion new name of your business because it's differently not anything short of America.

TYPICAL TERRIBLE BoA SERVICE ! ALWAYS ONLY 1 TELLER ON DUTY ! My average wait time in line is at least 20-25 minutes ! BoA doesn't care about customer service in branches. They just keep cutting back and as small business with few accounts, I always need to go into branch. The out of touch CEO for BoA is closing more branches , but not moving tellers to other local branches to serve customers. Even Community Banks always have more than 1 teller throughout the week, and Managers step up to help. Everyone in line says the same, so when is the CEO going to start paying attention to its customer needs vs profit! If I could do less than one star that would be rating. Consider going to a Community Bank for better service

I wish no any star this location service, today I come location 12:30 I look service Merrill, no body . The Guy tell me make appointment come back , I have 2:00 appointment come back this location. I saw lady name Mrunali Gopal help me out , I saw she not friendly and not professional, I ask my question she say don’t know, she tell me bring papers back , 10 min . She say she have appointment 2:30 . If you be back before, she say I have full appointment, no service to me , i say ok I be back 10 min . She have customers walking, she not service me no more, she say she have next 2:30 tell me wait. So bad about race or contemptuous . I wish change people this location, she not good service customers.

Terrible branch. Cant do a rare but very simple thing? Need appointment but people are free. Told me to come back and not there to help. I will report it higher.

Since BOA is closing a lot of the smaller locations, this is one of the few still with in person cashiers, which means there can be long lines & long waits for the same. I dont like going in for this reason & only do so if I HAVE to.

I can understand closing a lobby for Covid. I would think that at least one person could show up to process the drop box for cash and checks.

The bank itself is decent but the service is slower than molasses.Every time I’m here there is only one teller working and the wait is always more than 20 minutes. This place is packed with people and you would think as vigilant as they are about social distancing they would employ more tellers to move people in and out of their building faster.

Disappointed in the fact there was only one teller tending to customers. After waiting in line for over 15 minutes, I left. Might be time to switch to another financial institution.

This Bank wouldn't cash a check for me from their own institution.. they said it was because my 2nd form of identification (A SOCIAL SECURITY CARD) wasn't enough even though I also provided them with my state issued DL. This bank told me that the only way they would cash their own check for me was if I provided a major credit card. Horrible.