TDECU Pasadena Center Street Center St, Pasadena

Terrible! Horrible! Supposed to be manager on a Saturday morning! I was the only customer in the bank at the moment the two tellers was doing there best to help me with my problem! I hope she doesn't treat her employees that way!😳After the whatever title you want to give her saw that she needed to do a tad bit of work she(mgr) yells out whatever you all doing with that customer needs to stop & she can make an appointment when we have the appropriate time!" She's rude, inconsiderate, poor character, bad integrity and I can go on & on! I am pretty sure someone has seen this picture too. She acted as if I wasn't a customer! A sincere, caring manager saw the tellers having an issue & the proper thing to do would have been to "ASK!" what was wrong & address it properly! I haven't been back there since! So ashamed to share with my community that I bank with a mean Halloween witch!

This banking company is terrible! I have been with them for so many years and never had so many issues. Online banking was down last week, came back up and now all my account information is delayed and incorrect. I have now called 5 times, sent 4 messages to their supposed secure member assistance through my account and zero responses! Called again and advised there is restrictions to getting details now over the phone so I can’t even call and ask about my account issues. Zero explanation. I now have to try and take time out of my busy work schedule to go all the way to the damn branch for a full explanation in which I will also be closing my account due to the poor service and lack of response from any supervisors or member care in general. Save yourself the time wasted, anger and frustration and stay far away from this banking company! My daughter will be closing her account next as she is now having the same issues. Their responses on every issue posted here is to email them but I am proof they don’t respond to any damn emails which is why I had to post this review! Worst customer service ever!

Horrible experience!!! Customer Service is poor , people hack into your bank account and you say something be prepared to receive a letter in the mail saying you have limited contact and get threats on police if you visit the branch... I switched to Shell credit and wow!!! awesome, professional and understanding!

This was my first try at a bank as a person who swore by prepaid cards/check cashing businesses. Terrible experience. Stopped using my account in July because of continued issues with direct deposits, cashing checks, lack of customer service both in store and on the phone, etc. Brought myself to a $0 balance, removed my tdecu debit card from all of my autopay accounts and opened a new bank acct with a different bank (thank god). Received a statement in the mail this month with a balance, stating that I owed over $300 just in overdraft fees because they continued to accept payments on my account after I had already spoke to the branch manager to remove courtesy pay/overdraft protection twice. Once in march and once in June to ensure funds would not be withdrawn if not available. When I called customer service and tried to settle it, she said they would only credit me 2/10 overdraft fees of $32. SPARE YOURSELF AND GO TO ANOTHER BANK.

This branch is horrible they are no help at all I did a deposit last year on the atm It show I deposit xxx amount later on showed it was less on my bank account I called the bank immediately they fix the issue then later on took out my MONEY without permission they made some adjustments. Also I’ve done a couple referrals for friends but the branch employee doesn’t help at all with the referral visa gift cards I try calling the branch and they give you the run around I also try calling customer service and they were no help at all good luck to anyone doing referral to any friend of yours

I recently got a Fraud check, and they where really helpful, they help me as fast as they can to get it fix.

I have always had great service at the Lake Jackson branch but the Pasadena branch on Center street has horrible service. I have been visiting them for about a year, now, and it is terrible. I refinanced a loan with TDECU and did it at the Pasadena site. I had to explain the representative that handled this the same information over and over. She had a hard time understanding. In the end, I just gave up. Also, the credit score that they have on file is way, way behind. Several of the accounts they had on file had been paid off weeks before. I avoid this place as much as possible. One other thing...I changed my physical address a few years back and they still had my old address on file, despite me going to the branch to ask them to change it several times. I've gone as far as to move my money elsewhere. Not all branches are like this but the Pasadena site is just terrible. Don't believe me...try them for yourself.

Repeatedly gave my mother's ex-husband full access to her funds as long as two years after their divorce. After many, many in-person requests that his access be revoked. After she was specifically reassured he would have no access to her money. She could be broke and homeless right now because of TDECU. I've had my own very frustrating issues with them, including an attempt to trick me into a more predatory loan than the one I had originally applied for, but this is beyond unacceptable. I'll never bank with TDECU again, and I'll tell anyone who listens how awful they are. Disgusting service.

My worst experience ever going through any bank. The employees aren’t in sync with each other one employee doesn’t know one thing another employee doesn’t know the other. nobody there seems to know what their policy is. Taking advantage of my 80-year-old grandmother every chance they get

Worst bank I’ve ever had and been to. So slow and app is horrific. Was told my credit card interest rate would be 7% after promotional zero percent rate and ended up being double that at 14.99% Called customer service and they transfer me back and forth with no result cause they don’t know what they’re doing. Avoid getting an account with this bank