TDECU Houston Westheimer Westheimer Rd, Houston

If there was a minus star I would give that. I had the most horrible experience. I took my kids to open accounts for them and myself. We waited over an hour just to be called. Then when we were able to talk to someone.... YEAH... talking never happen. Let alone a smile or a conversation of what the bank had to offer. Horrible!!! I stuck it through to see how far this "excellent service would be given"... NOT!!! We just sat there while he was typing away and never saying a word. Had to ask him his name. First name given... ONLY. I knew I should have walked away. But what was that telling my kids. So I stayed I wanted to show them what kind of people are out there in the work force and how NOT to act. Just unbelievable. Finally after 45 min. in addition to the hour wait. We finally had mine and my husband accounts set up. Not my kids. So we asked is this going to take around the same amount of time to open my kids account he said sure. SURE! Took a deep breath. Then he said that we could leave a copy of our kids social cards he would do the rest and email us with the accounts. No special feelings for my kids to feel when they open their first bank account. Just plain horrible. A TDECU rep should go undercover and see how this bank operates. Maybe I went on a off day. Even on an off day. If you are going to work with the public you need better social skills then what was given. NO COSTUMER SERVICE. NONE. Just left with a feeling like you can take it or leave this bank.

Bad customer service I just had a really bad customer service today at your location Monday 04/23 at around 11.30 am by Ms. Jacklyn. We just stepped into the your office, and gave her a letter sent from your company. Just when she saw my father name on the letter, she gave my father a lecture on how rude he was when he hang up on her, when she tried to call him three times asking for a copy of his ID. My father with broken English, he cannot understand well what people talking so when the conversation on the phone become become so hard to understand he panicked and hung up. My father tried to explain with limited English words that he works night shift so in the morning is his sleep time that is why he did not pick up phone. She cut into his conversation and said just give her the ID. There were two other staffs there can be my witnesses. We felt so insulted by her. My apology for my father for hung up on her, but I don't think we deserve to be lectured by her. As a matter of fact she was so rude to us as well. Infact, missing a copy of my father ID in file was not my father fault, it was the lack of due diligence from your staff. My father did come to your office several times regarding his current account, and if your staff checked his file thoroughly they could had ask for his ID when he was there, and this issued was not happened in the first place. As of communication your staff can also have option to send us email, or letter if they could not reach us over the phone. We all have work to do, we are not free to keep running back and forth to your office.

Great customer service! Thank you to Coraima Mellado for helping me out today. I was well received and she answered all of my questions and gave me advice on how to manage my account. Highly recommend her!!

I give five stars to this location because they always help me when i need it, especially coraima she is a very nice banker that helped me very much to get a loan that i desperately needed. Would refer her and this location to my family and friends.

Is only one person taking care all the deposit and you waiting in the line for long time. Even for any can of help the waiting is horrible. I definitely not recommend to go to this branch and you guys should be hiring more people special for the weekend when the volume of the people is more .

I'm extremely disappointed with this bank. I reported a fraud transaction by calling, eventhough they asked a million questions to verify my account they still made me go to a branch and make me fill out too many paperwork. Now again, today is Sunday I called because I LOST my wallet with everything in it, I reported some fraud transaction and again they're sending me to a branch so I have to wait till tomorrow when I also have to miss some hrs from work to go to their branch and make the report. TDECU, After you guys ask a million questions to verify somebody's account that's enough to star processing fraud transactions.

I've been a member since 1994 of TDECU. Their service is very good and the products are great. For my business account I ended up at Chase but regreted it ever since. Too complicated move it back.

Horrible experience. I waited 40 minutes to be told it was too late to open an account. Eventhough other branches told me it was a 30-45 minute process. Told to come back monday. The manager simply didnt want to do the work. Been banking with TDECU and this is the worst branch in the Houston area . AVOID THE HEADACHE AND AWFUL CUSTOMER SERVICE!

Absolutely awful experience. Be prepared for every single thing you try to do to be like pulling teeth. We had an account for almost 4 months and were not able to use it. Had to file for an address change 3 times and they still weren't able to get it right so we still don't even know our damn account number. 0/10. I'm actually going back to Bank of America. That's how terrible they were.

KAYLA WAS EXCELLENT, she went beyond for me her and Venita!!!! I am super proud of this location