TD Bank W Colonial Dr, Winter Garden

What a great experience I had at this this bank! Michael the drive through teller so such help and kept me calm and helped me through what I needed to do. What a pleasant experience and he was so friendly and helpful.! I want to knowledge him more if there is any other way please let me know! Thanks! Further more it was my 1st time going here to this bank and definitely will be Coming back!

I would give five stars but this place is doing things different than any other TD Bank I have been to I have been a TD Bank member for years and so has my family! So first is took a a few minutes for anyone to even notice I was there and I went through the drive-thru window, that wasn't too big of a deal I get it a lot of places are short staff right now. But then they had two different people come and do my transaction and that is a first at any bank I have ever been too!!!!! The reason I gave three stores instead of one is the first person who was a guy in a blue suit with a striped tie, he was nice and friendly and he started the transaction but then a girl who is not so friendly and barely said anything until I went to leave and I have a hearing issue I am death in one ear I was trying to tell her that because when she was talking I could not hear her at all! She barely talked to me all she wanted to know was if the transaction was over and have a great day pretty much is all she said. Not as nice as the first person or any other people that work at these Banks they at least say "can I help you with something else?" Or something similar to that where this girl just put the the banking statement into the drawer and infact didn't say anything until I picked it up! She didn't even come over and really say hi or anything she seemed more annoyed that I was there and she just wanted to be done with it and go. And I get it you're at work it may not be what you want to do but at least be polite, especially someone with any kind of impairment is trying to tell you that they're having trouble understanding you, hearing you etc...... Listen to them and help to communicate with them better it will make happy to come back and they will recommend the bank to other people! I will not be telling people to come back to this TD Bank, and I'm not coming back here either I'll choose another one to go too, I rather drive farther away for politeness and people that will actually speak loud enough that I can hear them and understand what they're saying. Worst TD Bank I've ever been to now I can see why it does not have a high rating that should have been a warning!

They never answer the phone. You go there and they will not see you without an appointment. How can you make an appointment if they don t answer their phones. I wasted a trip not to be seen. Drive 27 miles to this branch. Now I have to return in 3 days

what a great service! Ericks Sierra you have done great job, thank you so much, i wish you all the best Ericks ❤️❤️

The staff is so friendly and welcoming. I've never experienced anything like it. One of the bankers even brought me a coffee one morning. I was so happy. The tellers are always so friendly and make me feel like part of the team. Online customer service is great too. The bankers are there to help answer questions and explain products. They clearly want to help us succeed with our financial planning and needs.

I am a new customer and I was having trouble the branch manager Sabrina and her coworker Kyle helped me out tremendously! I can’t thank them enough, they helped me through my frustration and went above and beyond!!! If I can give 10 stars I would.

Worst banking service I've ever received. No one acknowledges you when you walk in! The platform guys are just talking to themselves and these people are the frontline in a bank! One of the them was reclined back on his chair looking "cool". I will never ever do any future banking with these people. Even when I left they still didn't say anything. Nothing! Nada! Zilch! Awful platform employees!

I went into the bank yesterday to open a new account with a large deposit. When we walked in, two bankers look at us and did not say a word. We stood there for about 30 seconds. It was a very uncomfortable feeling. Then one guy from across the room says, “Take a seat! Not, “Hello welcome to TD Bank I’ll be with you in a second can you Please have a seat.” RUDE! I turned to my wife and said remember that scene from pretty woman, when Julia Roberts walks into that high end store and no one paid any attention to her? We both laughed and we walked out of the bank. TD Bank will never get my money. So sad!

I can't believe why anyone would want to do business with this branch, the branch doesn't pick up the phone, still in September no lobby Walk in and one hour of waiting and rude manager and assistant manager The worst branch in the world. I took my mortgage and all the accounts somewhere else

Guillermo I believe his name is, is the worst. On more than one occasion I visited this location for help and he says he can not help me. Each time I have driven all the way to the Kirkman branch and they are able to help me instantly. If you have to deal with him, don’t bother. Either wait for the other lady in the office (I forgot her name) or go directly to another branch.