Addition Financial 9th St, Winter Garden

Even though the rates might be good, run away as fast as you. Having done an auto loan through them I can tell you it has been nothing but mistakes from day 1. They have no respect for your time at all. I had to take 2 days off work just to sit at their branch all day. After dealing with a total loss with the vehicle they are the worst. They have given the gap insurance company the incorrect information which has amounted to me owing a 1500 balance on my car loan. To which the VP claims she cant get a hold of one of her managers to collaborate my side of events. 2 weeks later and still just getting voicemails. The one time I did speak with her she was super rude close to yelling at me. So please save yourself the headache and deal with a proper bank because these people are a joke.

I stopped by AdditionFi today to get information on extended warranties. I met with Trey. He was very courteous & provided me with much needed information. I was very satisfied with my visit.

Fantastic experience as always. Bernie is an excellent employee and so is everyone else. Good people.

Mrs. Rhi was efficient and made my banking experience enjoyable.

Amrita was a God send helping us with our closing in Tennessee. Many many kudos to her!!!! Can’t say enough positive things about her customer service!

Again, even after having a horrible experience and having to pay a balance that I shouldn't have had to pay in the first place. They some how manage to report it as late and they have no idea why. Their best response is that the insurance company paid late, when the insurance company was the first to pay. Couldn't even get a letter stating the account was closed, instead have to go back to the branch and deal with the worst customer service ever.

I just opened account 2weeks ago I was having problems registering online and I went in to Sandra and she was able to fix the problem and I added another account. Sandra is very friendly and patient.

It is very difficult to get them to take fraud seriously, and they do not seem to care about being honest or good. I would never suggest this bank to anyone unless you like being taken advantage of, lied to, and cheated out of your hard earned money. One of their representatives even laughed at me over the phone saying that there was no fraud but that I was lying about a purchase I never made.

Thank you Amrita! I appreciate your help with the car loan. I also appreciate you taking the time to explain the other services available through Addition Financial. Looking forward to working with you again.

Nice environment and I met the branch manager who happens to share my same name. She gave me great advice on some financial growth opportunities for my church ministry.