TD Bank Shore Pkwy, Brooklyn

Long lines no tellers! Kern is the best!! Always goes above and beyond !!

Beware! They make mistakes charging fees, then refuse to return them. They made a mistake when they set up my mothers accounts. They didn't link her checking and savings, this resulted in over $700. in fees in over 2 years. The Customer service reps who we called and their managers all admit this was a mistake made by this branch. They said this branch should reimburse the fees. The managers at the shore road branch Stacy A Masciarelli and Jinquan Zhen refused to reimburse her. I'm now in the process of filing a complaint with the Consumer Financial Protection Bureau, the Better business bureau, etc. and going to small claims court. If you are unable to check your accounts daily or are elderly and disabled, out of the country, or otherwise not planning to check the account every day, this is not the bank for you. They will steal your money and call it "maintenance fees" even though they tell you when you open the account that there won't be any fees. And don't sign up for paperless billing!!!

So on Friday 08/06 my brother opened a business account with Mr Kern , and he gave him temporary log or password for online banking on piece of paper with out explaining him if it’s user name or password. I went today 08/08 with all paperwork and that Mr Kern provided when my brother open the account , Ms Polin was assisting me I am not listed on his business account but I am listed on his personal account I understand there is privacy policy but Ms POLIN didn’t even checked or anything to try to help just send me away , I explained to her that my brother is not here at the moment I said I can call him in front of her like FaceTime and he can give you his approval but she wasn’t help-full at all she told me she can’t do anything , just let him call , of course he can call but in the beginning why when the account was opened they didn’t explain normally , why do we have to waist our time ,very unprofessional and careless stuff.

The best of bank office for me =) Special thanks to Kern!

This location deserves zero stars for zero service. Hope you enjoy standing out in the heat, avoiding cars trying to get service at a drive through waiting for your number in queue to never appear on the garbage app they ask you to use. Security who hate their lives and you, and a staff bothered that you have an account with them. Go to 86th street where they at least try to pretend to be about customer service.

I've always been treated with professional courtesy there. Never waited long. And some people just don't want to wait just 10 minutes. If you are with a client you should be able to help them with out people complaining. Sometimes it takes longer than other times. Even the security guards are pleasant there.

This is a great branch! Always nice staff. A lady named Ayesha helped me a lot today!

I love this branch. The branch manager, Mr. Thurston, really cares about his patrons and makes it a point to help where he can. He along with Tema made my experience a positive one by making sure my needs were taken care of. It is clear that they care to go above and beyond for their clients.

Super slow staff, more than 2 hours waiting time to be served

Opened a debit account and deposited $100 to maintain a minimum balance. Never received the debit card and was told to wait for it in the mail. 2 months later still no debit card and had to go out of the country for about 6 months for emergency purposes. Came back to check my status of the card and they tell me I owe the bank $20 cause I couldnt maintain the minimum balance. How the hell am I suppose to maintain the balance when I dont have the debit card to do any purchase or transaction. Poor service poor behavior never doing business with TD again.id rather work with Chase or Bank of America atleast they take care of the customers. Never got the debit card and I owe bank 20 and lost my 100. Bullcrap.