TD Bank Summer St, Fitchburg

Nothing like getting a new debit card and being told it's all set and has the same PIN. Then you go to get gas and coffee and the card is declined. Embarrassing and frustrating. Also this location quite literally never answers the phone. Not sure why they have a phone number listed on Google if all its going to do is ring endlessly. Not even a answering service option. Had to call my local Rindge location for help with the debit card problem and they picked up right away. Also, why during a pandemic with drive up being the only option do you run a two lane with 1 teller. Not the kind of service I've come to expect from TD.

Open when I need it, personable human service, always a warm smile.

Worst drive thru experience EVER!! I sat for at least 10 minutes with only 1 car in front of me. Ditto for the cars in the second lane. The teller said "Have a nice day" when finally done, after having wasted so much of my time. ABSOLUTELY PATHETIC SERVICE!!!

This bank use to be absolutely perfect. Low wait times, friendly people, and actually was one of America’s most convenient banks. Then they closed another local location and completely failed to prepare this branch for the upcoming amount of customers. Wait times exceed 20-30 mins regularly. During COVId? Forget about it. They also won’t answer phones, which may be because they don’t have enough staff for the 2 drive up windows. Either way, the people working are friendly but as for as being America’s most convenient bank, hard no. Plenty of other local banks in the area that have handled the current situation like a bank should.

They tell you one interest rate and give you a completely different one. Also, trying to get someone to answer the phone is nearly impossible. When calling to speak with the manager or assistant manager, don’t bother leaving a message because no one will ever call you back. Horrible service.

Linda help me out quickly, effectively, and professionally. Thank you so much!

The branch manager, Christian, is awesome and helpful.

Nota bene... Erin Snow gets 5 stars