TD Bank W Dekalb Pike, King Of Prussia

Bank manager Rina is an amazing person. Very professional in her work. She took the efforts to provide service as promised. I am a Happy customer..!!

Rina, the bank manager was both rude and unwelcoming and seemed entirely uninterested in providing customer service. Our encounter from the moment we approached her desk was unpleasant, perhaps because we were early for our appointment and interrupted her lunch break, and abrupt and we left not completing the transaction as we hoped. While her information may have been accurate, her manner spoke loudly of not wishing to be of any assistance to us. This has not been the case at other branch offices.

The bank manager there really needs more training, and the person that hired her should lose their job. I had a check that I wrote get charged twice out of my bank account. So my account was over 200 dollars short this morning, and I was about to incur 105 more dollars in bounced check fees due to the merchant's error. I went to the bank to try to see what I could do to at least head off the overdraft fees. The I was speaking too, went and got the manager, who begrudgingly told the employee the merchant I wrote the check to, should be helping me, and not TD Bank. She told me there was nothing they could do at that time, and to call once the overdraft fees came in. I called once the first fee pended and the manager told me to call back once it posted. I said that will tomorrow before it posts, and then Monday bbefore I get money back. Not to mention the other 3 fees I was waiting to get. I wouldn't get my overdraft fees back until the middle of next week. I asked why I was being punished for a merchant's mistake? Instead of helping me, the snide condescending bank manager, Rina, started to try to give me a lecture in how to talk to her. Well she got a lesson on how she deserves to be talked to. After that ordeal, I called the 1-800 number and asked for help.They were able to help me on the spot! I told them what the bank manager at the branch had said, and they were perplexed, and had no idea why she did that. Through the years, many things have come up in my checking account, and the manager at the branch has always been able to help me right away. But I guess Rina is new, because I have never seen her before. She acted like I was just an intrusion on her day. I feel bad for the employees there that have to work under her! Rude and ignorant!

I have been using this bank for over a year and the staff have been a great blessing. Every time I go to deposit a check or make an inquiry the woman at the front desk greets me with a friendly smile and give great customer service. If you are looking for a bank that treats its customers well give this one a try.

The extraordinary people who work at this branch are EVERY reason to bank here!!! Warm, friendly, engaging, going above and beyond for every single person!!!! The manager is AMAZING!!!! Why would anyone bank anywhere else???

I just left this location, and I am shaking and crying. I am not an account holder at TD, but I went in to have a money order cashed that was drawn up on their bank. The money order was blank and was given to me, instead of cash, by my mother n law, for $200, who has an account with TD Bank. The teller did not know how to cash the money order so he called over the store manager, Achilleas Vargamis. He asked who gave you this, it is not signed, I need to check on this, and walks away. He goes over to another teller and they are hovered over the computer, I guess checking to see if it was legit. As a upper middle class black Woman I was respectful of the security protocol, but felt slightly criminalized, so held my tongue and acted very respectful and kind. Meanwhile, the manager calls another woman over to the computer, and she looks up at me turns to them and say, No. The other teller looks at me, and shakes he head, No. The manager comes over and loudly says, I cannot cash this check because it is not signed and if you sign it in front of me I cannot cash it. His loudness attracted every eye in the room which immediately caused a scene. I said, “Sir, this is a money order, not a check. It is not filled out. Should I just endorse it to myself and sign the back and give you my driver’s license to cash it?” This procedure normally worked for me in the past, so I did not understand what the issue was. His loud irritated response was No, I ran this by 2 people and they said no, this is a bank rule. I said can I see this rule in writing. He says very loudly, I cannot cash this check because it is not signed. At this point I’m frustrated. I’m thinking to myself... why is this man treating me like this? why did those other 2 tellers, look at me and say, no? I feel terrible and am waiting for a call from the regional manager. Oh yeah, as I was leaving I asked him, why are you so nasty toward me, and he said because you are not listening to the rules, I said I’m contacting your regional managers, and his response was, we have cameras. This man literally threatened me like I was going to do harm to him or the bank. This incident shook me because of the criminalized intent of the entire interaction. I’m writing this to avoid any person from having to experience this in the future. This Manager needs to be fired!!

Rina the store manager gave 10/10 customer service, Thank you Rina for making my life easier. Strong personality of a boss but customer service of a chik fil a !! Awesomeness

On Tuesday, July 3, 2018 I went to this branch to tend to a transaction I couldn't compete via the mobile app. I arrived at the branch 7 minutes before the branch was due to close. The doors were locked. I knocked on the door to get the attention of the employees inside (I saw 2 females and a male). The employees did not acknowledge my presence. There was signage posted the door pertaining to the July 4th bank holiday, but nothing noting a change of branch hours for July 3. I was out of checks and was hoping to obtain a bank check. I had not intended to arrive at the bank with only 7 minutes to spare, however on this day there was a car accident on Rt. 202 close to the bank that created road closures and delays. Since the branch was closed, I used by debit card to enter the ATM vestibule and withdrew money from my account. Once I was back inside my car I phoned the toll-free "24/7 WOW! Service" number listed on the reverse side of my ATM card, entered my fill ATM # to be connected to a rep so I could inquire about the branches hours of operation and find out if branches had scheduled early closures on Jul 3. Before I phone the "Wow! Service" I took a photo of the placard displaying the branch manager's name. After being put into a hold que I was eventually connected with a “Customer Service" rep. After I explained the situation his first reply was, "It's almost 5 pm, most branches close at 5". I explained the hours were posted on the outside of the branch & online and I was aware they closed at 5 PM - and patiently restated I had arrive prior to 5 PM but the doors were locked, and I wanted to know if TD had modified its hours for July 3. He was unable to verify if the hours were modified for July 3rd, so I advised the rep. I wanted to document a complaint about this branch due the presumed early closure. The customer service rep had to put me on hold, due to the fact he was not aware how to accept a complaint. After some time, he came back and advised me I would need to be transferred to another person. During our conversation I backed out of my parking space and pulled around the bank's building, to verify the drive through lanes were also closed. I proceeded to drive to my next stop at the Twp. public library, parked my car, entered the building, climbed a flight of stairs, returned DVDs and was in the process of selecting items to remove from the library when I was connected with the "complaint" dept. I was asked for my visa debit card # again. I explained I was in a public setting and did not feel comfortable speaking the full account number aloud since I had previously entered the info. when I called and verified my ID with the 1st TD "customer service" person I spoke with. The gentleman then asked for my SSN. I reexplained I was in a public place, and not comfortable provide the full number to him. I asked if he could look me up by name and I could verify my address, DOB, last 4 of SSN, digits from my acct. etc. He advised me he could not help me unless I supplied him either my full Visa ATM # or my SSN. Since I was not able to provide this info. being in a public place he said he could proceed in taking my complaint. He confirmed he was unable to take a "general complaint" about a branch without verifying I was a customer - which seemed odd to me because what it a non-customer had a complaint. Needless to say, I was not only disappointed by the branch, I was also disappointed by the customer care or lack thereof. Nothing convenient about my experiences with TD.

Took money out of my LOC admittedly without authorization, and instead of crediting my account, it was debited AGAIN, in error, after my branch rep assured me, while on the phone with the loan department, that it was immediately credited! I have now been waiting 11 working days and the funds have not been replaced!!! This includes 3 visits to my local branch.

Tried to depoaitoney in the ATM but wouldn't take it and ate a$100 bill and the ATM card. Tried to dispute this deposit but they came back and said the machine didn't eat a $100 bill. The employee rotham was arrogant and terrible. I think we were bothering him with our problem.