TD Bank Main St, Burlington

Wish I could give 0 stars. Had multiple awful experiences at this specific branch. Was told I was being rude when they wouldn’t let me withdraw my own money or close my account while it was being flagged as fraudulent/hacked. Brought my debit card and photo ID, however since it wasn’t a federal ID they claimed it wasn’t sufficient and against their policy. It is not, I checked all over online. Melissa or we can just call her Karen, was horrible and refused to help me. She acted as if I was a criminal not a customer. The branches back home in Mass are awesome and so helpful, this one is pathetic and has terrible customer service. I am closing my account on Monday. This experience happened months ago and I have had similar experiences before. Instead of making a complaint I figured I’ll post it here. Be warned. Terrible.

Great bank and company! But the Burlington branch is just awful, all of the staff is rude and NEVER smile. Every time I go there its just an absolute of my time, the mangers(Melissa) are clueless and always have an attitude. SWITCH TO CHASE BANK (top of church st) best customer service in town!

All these one star reviewers are only looking at the minor details of the place. The staff are very friendly and very open about their accounts and policies. I recently opened an new checking account, and they were very honest and clear about each of the different accounts' options and requirements. Check 'em out if you don't believe me.

I needed to make a cash deposit into my account so I went to their drive-through around 10:30 AM on a Wednesday... but all lanes were closed. So I waited and the next day, tried again... and it was closed. So I waited until Saturday and went through at 11am... and it was closed. Their hours say it should be open all those days/times. So much for being convenient! Are they ever open?

I have always really liked TD Bank because they have great hours and hundreds and hundreds of Bank locations. However, they have been closing their stores due to a lack of employees and this does not allow them to be "America's most convenient bank" anymore.

lobby practically empty but yet no tellers behind the counter were available to wait on customers. Poor set up...TD needs to do better here

Terrible customer services. Just a large banking institution that treats individuals as cattle. They make claims such as service excellence while keeping you on hold for 20 or 30 minutes. See the irony? Not helpful with questions or issues, only care about how much you have to invest or deposit no personal customer service for more details relating to negative experiences at the bank I am more than willing to relate this information via email. Just send me a message and will give specific details on why you should avoid this banking institution

Hope you don't put your families funds in to a trust with TD bank Terrible service will not help you especially when trying to care for elderly parents won't return calls or make changes as needed EVEN when a power of attorney letter is sent as directed by bank personnel. Do not use this financial institution you are asking for heartache and frustration

Absolutely awful. They'll hit you with fees every chance they get. Was charged $70 for an overdraft when in fact my account had sufficient funds and the pending charges barely exceeded my remaining balance. What about overdraft protection you say? I guess if your pending charges exceed your remaining balance before actually going through, they can hit you with an outrageous fee. Had these charges gone through instead of being in limbo, maybe overdraft protection would have kicked in but for some reason I doubt it...this bank has gotten worse and worse over the years. Oh, and the customer service? Non existent. I'll be taking my money elsewhere.

Very unprofessional service. Employees are erratic - sometimes they blurt out sensitive information right at the counter, sometimes they demand multiple forms of ID. When setting up a business account, my representative forgot to have me sign an important document and upload it into my file. This caused a year of unexplained maintenance fees and TD Bank trying to swindle me out of about $200. She also criticized my business's name while I was setting up the account. Also, expect slow service and long waits. The good things about this bank are that there are many ATM's located around Burlington, VT and that the student personal checking account has laxer rules than most banks in the area. If you keep a close eye on your accounts and don't have to go in much, this is the ideal choice for a UVM or Champlain college student. Also, sometimes there are cash incentives to open accounts. The only employee there who know what is going on is "Josh", so it's my recommendation to talk to him if you can.