TD Bank Brickell Ave, Miami

I came here to open a account for my Non-Profit and honestly, my expectations were low going in considering my past interactions with TD customer service on the phone. However I was lucky to get Paul Grant at this branch to open this account for me. Paul Grant is a banker with a lifetime of banking experience, with Citibank and now TD. He did everything by the book, doted the i’s and crossed the t’s to ensure there wasn’t any issues down the line. Took way longer then I expected… but the experience was positive and I can rest assured that if there is any issues down the line… I can depend on Paul Grant to handle it.

Some of the worst customer service I’ve ever experienced. Waited well over 1 hour to do a domestic wire transfer, because the tellers are incapable of performing such a simple task. Also previously dealt with super inconvenient issues (e.g. debit card randomly locked and had to unlock in person, waited 45 min+). I’d suggest everyone to take their business elsewhere, as I’m definitely doing so. Never appreciated how important customer service was until this point.

Chris was very professional. Not only he resolved my issue, he also gave me full explanation why it happened. Thank you so much and since now it will be only one customer adviser I will talk to. Especially it was very nice to talk to a professional after dealing with other branches.

I drove 4 hours to come to this bank to deposit a $6,000 check as soon as I walked in they don’t even greet you. I ask about the parking situation cause it seem they don’t have parking as I was told by security to park in the front that I only have 5 minutes or my car can be towed, what I’m doing will take longer than that. I tell the 2 ladies in he counter once I go inside the bank about the situation they both have an I don’t want to be here attitude and on top of that they are really rude no customer service skills at all. Saying if I don’t find parking to look for one seriously? They talk like if they were talking to somebody in the hood what is that? What kind of service do you guys offer wow. They don’t wanted to help at all told me to wait for a customer service rep to sing in. As I go do that they star to talk bad about people this is unbelievable this 2 Spanish ladies need manera and costumer service training or if they don’t want to be here go look for another job is making you guys look bad and making me want to switch banks. I can’t bealive the service this bank have for people

They treated me very well, kindness and patience, Christian, Jordan, another guy who speaks English. Everyone who works there is very good people and the bank is very good.

They never answer the phone. They locked my account and don’t respond even though I’m out of town and calling and emailing every day.. They were supposed to have a solution for me a week ago.. and I’m stuck out of town because I don’t have access to my bank account to pay for a flight home!

Waited 20 minutes for a teller. Made a significant deposit and then the machine timed out. An audit ensues and another 20 plus minutes wasted before it finally gets deposited into my account. “For America’s most convenient bank” this location is a major inconvenience.

For business needs this bank is the absolute worst I have ever dealt with. It's always far too busy, understaffed with only one person able to handle business, and absurd waits. They will gladly have you take a seat for 2 hours only to tell you that they can't help you after you call several times to verify and ask in person before waiting. I would like to add that Paul Grant the Assistant Store Manager is extremely arrogant and loves to waste time of both yours and TD's

Associates are very accommodating and nice people to work with. The waiting time for transactions can be anywhere from 0 to 20 minutes. The waiting time for wires and card replacement ranges from 5 to 35 minutes. The environment is friendly rather than formal.

I been working for TD bank over 7yrs and I m happy with the brand but this location is the worst between all, there is a such a long wait time and they are always short staff