TD Bank Westford St, Lowell

$10 fee to cash their own check for “non customers”. I asked the bank teller when did you guys implement that rule? She responds, “since forever”. I’m all set.

Single worst interactions I have ever experienced with a bank. Refused to cash a check drawn on their bank despite the fact that I provided a valid ID (passport). On 2nd visit additional inconvenience as it took teller 22 minutes to cash despite the fact I returned with their ridiculous additional required documentation. Terrible branch service and horrible corporate policies I will avoid doing business with TD at all costPASSPORT. and you should too!!!

Donna and Kevin are absolutely 💯 great at what they do. Every time I walk into this establishment to do my banking I'm always greeted by either one of them unless they are busy with another customer or they have the day off!!

Horrible service you would thing they would be able to help after making me do the run arounds just to find out what happened to a check I had Depot a week ago. Some that shouldn’t happen because if is under my name and it went into my Account. It should be in my account the following next day or at least in two day but nope I just they don’t pay bills. Never again would I deposit a check I was better of changing it then depositing the money after 😡😡 plus I thought by been a client since I was 18 years old they would do their best to clear my check and make sure it was in my account. Well now I have to wait literally almost one more week 😡😡😡 so really who ever is thinking of opening an account wut them, think about it really careful and hard. Because this isn’t my first rodeo with them and even thinking of leaving this Bank.

Very bad customer service especially the manager. Went in with an issue of a held check that could’ve been resolved but she chose not to. Said we won’t have enough time and got brushed away. There was over an hour left until closing. Just poor training with zero professionalism.

TD Bank is an awful, awful bank. I wrote my son a personal check for $20 from my checking account at this TD Bank. He took it to the bank and tried to cash it and they said that he must pay $5 to cash it because he does not have an account there. This is absolutely absurd. Since I have been a customer at this bank, I have had to pay more fees and encountered more headaches from the policies and practices of this bank than you could possibly imagine. Needless to say, I am closing all of my accounts at this bank as soon as possible and stopping my direct deposit.

Kevin was a great help thank you TD Banknorthp helping me with my photocopies and notarization

Fees are a little high. If you transfer money from savings to checking to many times in a month they charge you $9.00 per transfer to move your own money.

Very polite tellers always smiling they make conversation with you while you wait for your transaction definitely will keep going here instead of looking for a drive through

Bad customer service the manager wasnt even helpful major attitude she told me to come back Monday to call customer service because they close and I was there before 4 and the department that she was suppose to call doesn't close until 6 o'clock I'm so mad she doesn't even try to make the call just brush me off this place suck and the manager is terrible...