TCU IN, Walkerton

Lila: I inquired with the branch management as well as with our district-level management about your situation, and I must stress that what you describe in your comments doesn't sound like how TCU would handle the fraudulent use of anyone's debit card. TCU adheres to the strictest security standards and takes any efforts to defraud our members extremely seriously. We were made aware by you last week about the fraudulent transactions and immediately blocked your debit card so it couldn't be used again. We then issued you a new debit card wen you visited the branch. We logged a dispute on your behalf to reverse the charges, and even extended additional credit to your account pending the investigation. However, because the chip in the card was read and recorded by the terminal used to make the withdrawal, network responsible for handling the transaction was unable to reverse the withdrawal based solely on the information provided up to that point. We opened an internal case regarding your card with our Legal Department, which has reached out to you regarding your situation.

Hey, Cindy! Thanks for your feedback! We truly appreciate you taking the time to let others know about your experience. We're always glad to help! Have a great rest of your day!

Good afternoon, D P. Thanks for taking the time to rate your experience with us so far. We're glad to have you as a member and look forward to serving you again and again! Have a great day!

Hello, K F. Thanks so much for taking the time to rate your experience with us! We appreciate you being a member. Have a great rest of your day!