Susan Hatfield, Benchmark Mortgage N Keeneland Dr, Richmond

It was an absolute pleasure to work with Susan. She made the entire home buying process seamless for our family of 6. She takes time to listen, is thorough, and communicative throughout the entire process. She is a true GEM to work with!!!

Dealing with the Benchmark Group in Richmond is so effortless. They are always professional and courteous. They go the extra mile to walk you thru the mortgage regimen. Have dealt with Susan Hatfield for several years on my present home and a recently purchased one and she delivers all the help you need. Highly recommend Benchmark for all your mortgage needs.

We loved the team at Benchmark! From the beginning to end they were absolutely amazing and walked us through each step! So thankful for Susan and her team!!

Love working with the Benchmark team - they have successfully closed a number of loans for my clients and done so smoothly and on time. Not only are they professionals at their work, they are nice as can be, focusing on walking clients through the entire financial picture, not just a pre-approval.

Susan and her team are amazing! They always go above and beyond for their clients and truly make the process of buying and selling a home as smooth as possible.

Susan and her staff have helped us through the buying process twice and selling once. We have always received the best care! I highly recommend using Benchmark Mortgage!

Susan and her team go above and beyond to take care of their clients! It’s obvious that they love taking care of people and help them move into their dream home or to help them save money with a refinance. You cannot go wrong choosing The Hatfield Team at Benchmark Mortgage!

Susan was amazing. Everything was so easy and she made it very easy for us to understand everything. I would recommend her to anyone who needs a mortgage. I could not have been any smoother from start to finish

Susan and her team are great! I am in the processing of purchasing my second home using them and they have gone out of their way to make me feel like I'm their only client!!!

Susan Hatfield and her team at Benchmark Mortgage provided a top-notch experience when we bought our home in Berea. They kept us informed through every step of the process and continue to serve us well beyond closing day. I’d recommend them to all of my friends and family!