Superior Credit Union Main St, Royersford

You would think being a customer of a local credit union for over 10 years would count for something. Apparently at the end of the day, you’re atoll just a number to them and all they see is $$. Completely disappointed in their behavior and lack of empathy. No point in joining a credit union if they are just as cold and uncaring as the big banks.

I have been with superior credit union since 2013. I have had no complaints they are always so nice when i call or go inside the bank. But with this recent system update I am not happy with how it was handled. Friday night I noticed my online banking app was acting funny and I didn’t get an email/call/letter. Nothing! That there was going to be some sort of update. When I went on their website it said from 1/30-2/2 there would be limited access. I haven’t been able to transfer money from my Venmo, attach it to use my Apple Pay, can’t call the location to get ahold of anyone or know exactly what is in my account and if I would have known sooner I would have taken my money out or at least better prepared myself for this. So I understand there are updates that need to be done but there needs to be better preparation. This was a little disheartening and I’m disappointed

Opened a checking account since I moved back to the area. The ladies that work there are fantastic! Thank You!!

I haven’t had any problems with Superior Credit Union. Everyone is courteous. Making transfers over the phone are a breeze. Their app is also easy to use. Recently I have closed a longtime account with another local credit union because service has gone downhill. I’m sticking with these guys.

SCU is conveniently located in town for us. They have always been professional, courteous and pleasant to us. Very helpful with providing info on refinancing my truck loan, which will save me thousands of dollars of money. I didnt even have to ask, they just suggested a more appropriate way to re-finance. Im very happy with all of their staff, including the "floater tellers". My other credit union missed automatic deductions to pay on my loans, even when I asked the lady to be sure that my loan was paid on time. It was missed and I was told that its my responsibility to be sure that the deductions are withdrawn. I have a feeling that it was a way to keep my finance charges on the higher side. I understand that its my responsibility, but when it was arranged to be deducted on a certain day, why wasnt it??? I asked them not to put my accounts online due to security issues I was having on my internet access. That was never done!! SCU made my life much easier, they respected my wishes and kept my account secure and offline; Very good job SCU!! Very professional and courteous! Family oriented; Thanku SCU!!! Suze

I'd use this place as your last resort. Every experience I've had (with the exception of one time) has been an annoyance and a headache. Let's start at the beginning- 1) their website advertised a free 'tank of gas' (gas card to wawa) when you open an auto loan with them. I never received this, despite calling twice within a 6 month period. 2) My bank was bought by BB&T, and I verified my new account number with SCU over the phone. I just checked my account, and I see I have a "invalid payment account" with a returned payment. 3) I had to call SCU to get a login to use the website to access my accounts. I'm trying to make a payment through the website, but it says 'my account does not qualify for this feature. I will never open another loan through them again, and will advise anyone I know to do the same.

Everyone in the office is great! Friendly, never rushed and always ready to handle any situation. Do yourself a favor and join ‘Superior Credit Union’.

Love the small town feel. I had nothing but bad experiences at traditional banks 4 of them to be exact. Not one problem in over two years. So happy we decided to make the change.

Love Carlyn and the office at Royersford! Good old hometown bank where they actually know your name and say Hi! and ask about your family etc. when you visit.

Superior has always been there for me no matter what I needed. You have to go check them out at the royersford office. April smokowicz