Diamond Credit Union Royersford Branch Diamond Way, Royersford

I needed help with a few different topics and It was a lengthy phone call. Courtney was happy to take all the time to give me the help I needed answer all my questions and resolve issues. Very much appreciate your time and help Thank you...

I’ve been so disappointed every time I have interacted with this credit union. To begin, when I walked into the branch I was asking for information on accounts and mentioned that I didn’t yet have an account at diamond. I asked for information on a savings and investment options and the teller kindly gave me pamphlets but didn’t offer to help me in any other way. I also went into the branch on a couple of occasions to ask questions and the tellers there didn’t seem very responsive. Lastly, and this is the biggest one, they simply do not answer the phone! I was put on hold for several minutes and literally walked into an empty branch with my phone still on hold for That particular branch. I showed it to the tellers at the front line and said that I had been on hold and that maybe there’s a problem because there wasn’t anyone in the branch. They said oh and didn’t do anything.

Edwin was great over the phone. I dealt with a lot of service reps in the past few months while trying to get my credit up to buy a house. Not one of them was nearly as helpful as Edwin, and I got more information from her in the course of twenty minutes then I did from everyone else combined. These guys are looking out for you. Moving forward I'm going to try and stick with Diamond for credit building and a mortgage.

New members and absolutely love it! Great staff very welcoming & helpful at Royersford location!

Absolutely love Diamond. They’re always so kind, helpful and willing to work with their members. By far my favorite financial institution! 🥰

I love supporting local credit unions. It's the only way to bank in my opinion. We are all part of the bank as we own a very small percentage. Diamond is always out to serve the customer and I am very greatfull for that. Not many businesses out there that can say that honestly.

Truly the least convenient bank I’ve ever had an account with. Closed more than they’re open? Change when they’re open weekly. Look forward to changing banks ASAP.

I have been using this bank for years and they have been wonderful. Staff are always helpful and friendly! Would recommend.

Have never had a bad experience banking here.

in the year 2021 they wont take an electronic payment for a car loan.