Superior Car Credit - DeKalb E Lincoln Hwy, Dekalb

Went to lot, no prices listed on cars. went to website, have to give them your contact info to prove you are not a evil robot trying to steal their inventory info. called to inquire about a vehicle and talked to Ashley who could not tell me ( or would not ) what their asking price was. going to be strictly cash deal and wanted to know if price was in my range but could not get a answer, insisted i have to come there in person. don't waste your time there, trying to bait you into wanting a car as long as you are there. wish i could give zero stars

Came into the dealership, everyone was very friendly and helpful. Great selection of car with great pricing. Walked out with a payment I could afford. I would highly recommend going to Superior Car Credit for you next car.

Jay my main man. Thank you for all your help. & the staff

WORST CUSTOMER SERVICE EVER. When i initially went in to ask a few questions, i was immediately rushed into filling out a credit app. When i tried to ask additional questions during this process i was told "underwriting can be tricky". After I filled out the credit app and went back the next day to see what they could do for me Ashley refused to talk #'s with me until after i test drove some vehicles on their lot and told her one was ok but i wasn't super comfortable in it, all of a sudden i was miraculously approved for that vehicle (for almost $200 per month more than what i told them was in my budget, and not to mention priced almost $2k over fair market value). Ashley then proceeded to look up vehicles that i was interested in at their sister stores in Freeport and East Dundee and show me those however when i asked if they would work with the other stores i was told they will not. When i inquired about additional vehicles that were listed on their website but did not see in their lot i was told "that the company is based on a need and not want basis and that they had already bent over backwards for me, so what did i want to do". And now they are continually calling/emailing me almost as if their sales associates don't communicate at all. ***UPDATE*** I ended up going to their sister store in East Dundee (which was a 45 minute drive). I spoke to a sales assoc. over the phone who guaranteed me that since the Dekalb store approved me they could just flip the app over and I could get approved there for the actual vehicle that i wanted. Well when they "flipped" the app i was then asked for a $2500 down payment. If i had that to put down i wouldn't be at a buy here pay here place. Recently checked my credit report and realized the problem... Dekalb did not check my credit and East Dundee ran my credit after they told me that they wouldn't have to (in turn making it worse than it already is) .The whole corporation under the superior car credit name is trash. PLEASE DO NOT GO HERE UNLESS IT IS YOUR ABSOLUTE LAST OPTION!!!!!!!

THEY DO NOT REPORT YOUR LOAN TO THE CREDIT BEREAU AS PROMISED! This loan was predatory and did not do anything for my credit. Meanwhile, my car’s engine broke down 1 year later 🙃

Horrible car dealership breaks the law by failing to tell damages. Workers there put all the good reviews down. My car was in a accident legally a dealership is supposed to disclose this. The wheel lug stem was j&b weilded (public endangerment) their mechanics are not licensed or any good. They price pack which is illegal. 11,000 dollars a extra 3000 for a warrenty thats non existant. Take the cars to Velasquez muffler and brakes a known sabotagor of vehicles they don't care about anything except ripping people off. Also they liesd about my awd and abs saying it was just the light. Hopefully this place gets shut down.

They are rude as hell. Called for a price. And the guy got mad and. Then got smart and and then. Going to tell me since I think he being rude. Come see him and come face. They are. So rude Janna is just as rude. They can talk crazy to u but when u do it their feelings are hurt. Very sad

This place is a hey robbery for the hard working ppl of this town everyone including myself put our trust in the " buy here, pay here"gimmick but they will sell you a lemon leave you to figure out the bill while confiscating your vehicle just to run it back thru an auction their paid 2 to 3 times for one car mean while that credit score you worked so hard for has been dropped 55 points below your previous score.😥 please save yourself some trouble and go absolutely anywhere else

The sales team would not give me a price for the vehicle I was inquiring about. They said they didn't even have access to the price, that I must first submit an application before I could get the price. How are you going to run a business in sales and not have prices . Unbelievable, I do not want to run my credit before I even know the asking price. Waste of time

This place is awesome!!! They really do say YES!!! The staff is professional, courteous and more than helpful. Their inventory is thoroughly inspected and checked. If they don't have what you are looking for, they will go out of their way to find it AND make it happen for you. They are great listeners and want to put you in what you want, not what they think you need. Would HIGHLY recommend to all!!