Sunrise Banks Blaisdell Ave, Minneapolis

I've been a customer at Sunrise since 2017. I absolutely love walking into my branch. The Sunrise team members greet you with a smile and treat you like you're their most important customer! They're not only courteous, but highly efficient and knowledgeable, too. I also love that Sunrise is a B Corporation, giving back to and nurturing this community. I highly recommend Sunrise to anyone in the Twin Cities looking for a new bank!

I had issues from the start. First, after opening and funding a checking account online, I never received a debit card. I waited well over a week. I had to go to the physical location to get one. Then I go to deposit a check so I can pick up some quarters. The credit union I use typically allows for the first $200 of any check deposited to be available immediately, so I expected to get at least my $10 in quarters when depositing a $500 check. Nope. Nothing available until the next business day, which for me was a work day. I had to wait 3 days to get the quarters I needed for laundry due to their hours and my work hours. And if that wasn't bad enough, I tried to add my credit union account for transfers, which turned into OVER A MONTH of back-and-forth with "Digital Operations" trying to figure out why my micro deposit verification did not work. They eventually insisted on me calling them, when I work generally the same hours they accept calls, and refused to fix anything via Secure Messaging in the app. Why even HAVE secure messaging if it's not secure enough to do business over?! I finally closed the account this week. What a waste of my time that all was. I wanted to like this bank, their community support was encouraging, but their actual service was awful.

As a small business owner, I have been a customer of Sunrise Bank for 10+ years. Recognized as a top SBA lender in Minnesota, they helped me start my business and they’ve proven to be a partner, not just a bank. Sunrise offers a level of service that has helped navigate my business financial challenges and delineate a path to growth. They are deeply connected to community and the needs of their clientele. Now more than ever small businesses need the support. I highly recommend Sunrise! #bestbankever

Horrible customer service. The first time we deposited a check, they told us we were "good to go". I called them later that day when my card got declined and I was told that it takes "up to 7 business days" for a check to clear and the funds come available. Not sure why we weren't told this BEFORE we deposited all of our money. I have had other bank accounts and I've never heard of it taking 7 days to cash a check. We just moved to Minnesota and this is our first check - which we were in need of right away. The lady started talking over me, interrupting and was very rude. I told her as soon as the checks clear, we will be in to close our account. I am so disappointed in the service I received. I would rather bank with a local bank back in my hometown (a location that's 7 hours away) than bank with Sunrise.

We use Sunrise for personal and business banking and they are amazing. A year or so ago I had a small concern with the level of service at one of their drive thrus at a branch, they were quick to resolve the issue and we’ve been very happy customers!

I've been trying to open a business account with them for 10 days. 5-6 phone calls, 3 contact forms through the website, and a message left in a bankers voicemail box apparently doesn't rate a callback.

I'm not a member at this bank, but I've gone here a few times to get quarters. It's one of the only places I've found that will do that with little hassle.

Sunrise has been a great bank for us. Your money stays in the community and you can earn real interest on it.

Great customer service! Manager at this branch is willing to go out of her way to help. Unlike any bank out there! Highly recommended

A good community focused bank. I'm just disappointed that they don't offer the account that donates transaction fees to the charity of my choice anymore.