Summit Credit Union Summit Ave, Greensboro

If you work 9-5 this is not the bank for you. They do not have a 24 hour bank. If something is wrong with your card past 5 o’clock pm you have to wait to the next morning to fix it. I was trying to buy food for my kids it would not let me. And also I could not log into my account because they kept saying the password is wrong. I would not recommend them to anyone.

I gave been with Summit C.U. for several years now. This credit union is stellar!! I now have a financial institution that works WITH me and not against me. Will not go anywhere else!!! Wonderful people.

Customer Service was good up until they made a mistake. I had several services that I was using with Summit Credit Union and referred many relatives to this branch. I even stopped using my bank account with USAA because I thought business was better local. The first issue I had with them was a teller making a mistake and blaming me for giving me an additional $100. I attempted to dispute this knowing before I left the branch i counted the money out and placed in seperate envelopes for my kids. They never sent me a letter they never contacted me to discuss this issue they just threw my account in the negatives and waited for me to call them. By the time I seen the issue my account was closed and they were reporting $97 to the credit bureau. Most recently I made payment arrangements with a collection agency to clear a balance from a Visa I had in 2016. The account was closed and sold to several agencies and they contacted me to make payment arrangements. I was promised a window to make a settlement with the collection agency. By the time my money arrived Summit Credit union purchased the account back and will not work with me. I am out of work and on social security and still trying to work to pay this debt off and they are not wanting to work with me. I would not recommend this credit union to anyone. Before I went to them I had growing credit and did not have the amount of issues I am still dealing with. Instead of working with me they prefer to update my credit report so that this follows me versus settling to atleast take my last bit of money.

Love my credit union. Everyone is wonderful. Most people who have bad experiences with banks have not been taught how to manage money. You have to be diligent and it's free to check your account every day. Keep up with your receipts, and balance your check register immediately after making a purchase, it only takes a few minutes after you get home. God continue to bless the wonderful employees at Summit Credit Union and give their customers wisdom and patience for there is only One without fault, You Jesus, and it is in Your name I pray. Amen.

I never post reviews and have been with this bank over 5 years. The customer service has become horrible. The loan supervisor is rude. I have also contacted BBB. My family also banks here and have experience horrible service. We can definitely tell when the Branch Manager Debbie Giles is not in office. Over the past 6 months this bank has gone down. Horrible and needs to be looked into. We are planning to move to another credit union. Very Unhappy

Allowed unauthorized Cash App withdrawals from my account, then blamed me for someone's actions of accessing my account. Never again. Done with them.

I have had multiple issues with this credit Union. One of the issues being you cannot call on the weekends if your card is declined or if you have a problem with your card. Also my issue is that they do not notify you on the weekends if anything is happened to your card. My card has been declined multiple times without warning me. I've decide to switch credit unions because of this issue on more than one occasion I have not been able to get help until Monday. A lot of banks are now starting to do the weekends and 24 hour services and they should go along with those banks

I been will Summit Credit Union for over 15 years never had a problem with them, customer service is always polite and respectful, Building is always clean and smell good.

Wife and I have been members since ‘13. We’ve only had good experiences, but do your homework and be aware some obvious drawbacks to banking at a local credit union vs national chains (most obviously lack of ATM locations). Try to come before or after the lunch rush and you should be fine 👍

Not such a good bank after all. I had fraud on my account two years ago instead of them running the correct procedures they are forcing me to pay back the money and also threatened to call the police. Here it is two years later and I am still having to pay off for a situation I had no control over.