Stride Bank, N.A. E 300 S, Salt Lake City

The worst customer service I've ever experienced. I called to ask about their transfer services to see if they were set up to work with apps like Zelle, Venmo, etc. The people at Stride Bank were genuinely awful. I asked the rep if they worked with Zelle. I had a difficult time understanding her answer and asked a clarifying question. She became irritated, interrupted my question, and hung up on me. I called back hoping it was an error, but the second rep was even worse. I explained what happened and told her I had a second question, intending to ask about their Chime service. She talked over me and hung up before I even had a chance to say anything. I realize a random review from a stranger on the internet is easy to read and dismiss. I know that I'm guilty of assuming highly critical reviews are the result of temper tantrums from adults who couldn't get their way with an unreasonable request. But I can assure you, that's not what happened here. If I can't even ask a simple question about which transfer apps work with their services, then I shudder to think of what they'd do with an actual customer's account issue. This experience has been a 0/10 and I'm shocked that they're in business at all, let alone in the business of convincing people to trust them with their money.

I went to an Allpoint ATM in a Walgreen's to withdraw money "free of charge." The ATM debited my account, whirred like it was dispensing money, but no money came out. I contacted the ATM company who passed me off to the bank. I contacted customer service the next day, since they were closed for the day(pathetic). I was assured by the CSR that my money would be refunded to me immediately. It wasn't. Now, 9 days later, I called again to see why the delay had been so long. The CSR this time says he can't find a previous record, which is a clear failure of oversight. He says I need to fill out a form, and MAYBE I will get the money they STOLE from me in 60 days!!!!. I am dumbfounded, baffled, and befuddled by the depths of this horrible customer service. I needed that money 9 days ago. Now, if I ever get it back, it will be months from now!!!! This should be a criminal offense. DON'T TRUST THIS BANK!!!!

Liz in this customer service gives this company a bad name. Holy molly the worst customer service I've ever experienced.