Celtic Bank State St, Salt Lake City

I cannot describe the pain that Celtic Bank has put me and my business through. I applied for an SBA mortgage through SmartBiz, and SmartBiz has their loans underwritten by Celtic Bank. We are now in month SEVEN of waiting on them. I have been told by SmartBiz for the past 5 months that the closing was right around the corner, and I have been told directly by Celtic Bank on three separate occasions (over the last three months) that "the title has been ordered" and that "closing will happen next week." And then, despite my having submitted over 140 pages of documentation over a seven month period, I am told that more documentation is needed, and then the closing gets delayed and moves into another month, and then (you guessed it) more documentation becomes necessary. Meanwhile, I have spent over $10,000 out-of-pocket in getting an appraisal, environmental survey, a land/flood survey, etc. I hear NOTHING from the bank unless I am calling three times a day. And even now, I still await the alleged closing. I am getting ready to contact a lawyer but, please, if you're a small business owner, don't do business with SmartBiz or Celtic Bank.

The only reason I gave a 1 star was because zero was not an option. I have been working on an SBA loan for about 6 months with Celtic Bank....That is a LONG time. According to Roger (the VP) everything was all ready to close all he needed was a new tax return... I figure great the new one is better than the last one they requested... He said once they receive that we should be ready to close in a day or so... Well it has been 3 weeks and not one person has contacted me since. Not one person has followed up that they received the tax return, or that there has been a problem, or anything... No one has touched base with me in 3 weeks!!! Not even to say the loan fell through or anything. They strung me along for 6 months telling me all they need is this one thing, then this one other thing, then this one other thing... And now they have yet to resolve the 6 month process. So unless your business has a lot of time to waste I would suggest going somewhere else for an SBA loan. If anyone from Celtic Bank would like to follow up to resolve this problem that would be great. My name is Jenny from maxvo2 fitness.

0/10. Processes take weeks to happen. Loan specialists blame their bosses or upper level management for delays. Nobody is held accountable.

Worst bank to do business with. Wasted 9 months of time and cost me a ton of money in interest and not even a phone call. These guys are a bunch of clowns. They should have said it from the beginning that they could not do the loan. Very unprofessional. I could not give zero stars but in order to post this I have to give 1 star.

We have been long-time customers of Celtic Bank. We have been very pleased with their service and how easy it is to get a hold of someone.

Kyri Bryson with Celtic Bank is amazing. I applied for funding through the PPP program for my business through 6 banks over a month and a half period with zero success and she had me wrapped up and funded in under a week...

I want to thank Cory Lucas and Cambrea Moffett at Celtic Bank Salt Lake City Utah for their patience and assistance in helping me process a PPP loan. I am not tech savvy; so I created extra work for them. We are a clothing store in Florida. Our business was established in 1993. Our local bank was not accepting the new revised PPP loans to help their business accounts. After an extensive search...I found these very helpful people . Their assistance will make the journey forward through the Covid Virus pandemic less stressful. We look forward to moving our store into a bright future with their help. P. Matsko/ Venice Scarlet Macaw

Kari Bryson helped us get the PPP loan within 24 hours. She was prompt, helpful, courteous, professional, and most of all she cared. It was a wonderful experience during a very trying, scary time. Thank you Celtic Bank and thank you Kari Bryson!

I worked with JoAnne Robinson at Celticbank during the Corina virus pandemic. I couldn’t ask for anyone better to deal with. She was extremely busy and still was able to take care of my PPP loan. That took a tremendous stress load off me to know my guys will be taken care of for the next couple of months. I would recommend them to everyone. Thanks again JoAnne.

Celtic Bank did a great job for me helping me obtain an SBA 7a loan for my first small business acquisition.