Esther & Ruby Chien Mortgage - The Loan Story Stevens Creek Blvd, San Jose

I can alway trust in Ruby and Esther-they are responsive, trustworthy, knowledgeable and professional mortgage agents. I am a license real estate agent and in one transaction, Ruby and her team accomplished the task for my buyer client that even the listing agent was praising her work! Thank you Ruby and Esther for the excellent service!

Esther and her team helped me recently with my home refinancing. I am so thankful to have found Esther and can honestly say, she is the one... simply the best! Professional, courteous, responsive! Process was smooth and executed efficiently. Locked in the best rate at no cost and even save money on my closing. Thank you so much!

We worked with Esther to get a loan for buying our first home. We are happy with the results and were able to get a lower interest rate for our home loan. Esther helped explain all the documents for us as we were not knowledgeable about buying a home. Esther is very patient and always responds back to us immediately. Even when she was on vacation, her team was available to help us at any time. We really appreciate the sincere work that Esther put in for us. Thank you!

Big Thanks to Esther & her Team for brilliantly handling loan process for the purchase of 2nd home recently. I'm ready to do Refi as well for another property with her & recommend their professional services to my friends & colleagues. She was always in great communication when needed. Smooth transaction - Well done! Thanks again!!!

Ruby is one of the greatest loan agent I've ever known. She is very experienced in this area and has great knowledge and understanding of the process. We almost missed our dream house without her help. She could deal with the most difficult finance situations and provide the best rate as lower as she can. Ruby is always responsive; she kept us up to date at all stages, always available on the call to speak with. She is always professional and helpful; she works hard to take care the process for you and catch up the timeline in order to help us successfully close the deal. I would definitely work with her again in the future and many thanks to her!

Esther and Paul did a great job with my loan. They were always responsive and on top of their game. I never had to worry about what was going on as I knew they had everything under control. Great rates and service - I will definitely use them again for future loan needs.

I usually don't write reviews but this team, I must write and tell everyone about Esther and Ruby at The Loan Story. They have been helping me with at least 3 of my refinance over the years and I can tell you what an exceptional team they are. Not only that they are very knowledgeable but also efficient and understanding of my needs. I would definitely continue to use them in the future.

I really appreciate to work with Ruby and Paul. They are amazing. Even with some complication in the middle of process, they made it through without any hassle. They were very responsive and did their best to find the best mortgage solution for us. Absolutely recommended.

Ruby and her team did a superb job in helping me get my mortgage refinanced. She got me the best rate; she has always been professional, friendly, and FAST! I also appreciated the patience and attention-to-detail which the Ruby and her team gave to my particular needs. I highly recommend Ruby and her team!

It has been a pleasure working with Ruby and her team. Their responsiveness, knowledge, and professionalism has been amazing to me and my husband. As long as we turned in all the necessary documents, everything will be taken care of. It is that simple. We highly recommend Ruby and her team to handle your mortgage loan needs.