STCU: Valley Branch E Sprague Ave, Valley

I would give them five stars for their customer service inside the credit union and on the phone. But a big service that you are not providing to especially people who work or go to school, is that you’re not open on Saturdays. This is a day many need to come inside to handle business face-to-face with a teller or a manager. That is a real lack of service for the community! I think with staffing you can easily start the service. Certainly hope this will be considered by management.

Stcu is a great business to work with. Bank there personally and with my business. Have had many auto loans, a few credit cards, boat loan, trailer loan and re-financed my house. They make things easy. Love em

Car loan experience went very well. Loan officer was very thorough. You have additional questions that's no problem.. I really like the online chat help. They've solved every one of my banking questions/ concerns.

Friendliest bank I’ve ever walked into! They treat you with so much respect

GREAT CUSTOMER SERVICE!!!!!!!! Margaret WAS VERY FRIENDLY AND HELPFUL. I FELT VERY WELCOME HERE AT THIS BRANCH.

Not sure I will remain a member! They don't have any that stay open on Saturday! At least one should be open for people who work during the week! Let me continue after seeing your response. When you shut off bank card for security reasons and you have to come to the branch to get a new one and you live 75 miles away and work during the day .... you have no choice but to miss work.

They're an amazing credit union and I have a checking, savings and car loan through them! If I have an issue, someone at the bank will call me or they're available to me 24/7 to call them and they're always willing to help. Hardships happen and although I had a slight miscommunication with someone I spoke to on the phone regarding my car loan they're always willing to set things straight and clarify. I've banked at a few other places and STCU is the first place I don't feel like they're trying to just fee and fine me around every corner. I love them! They're easy to work with, except no free money orders with my account which is odd to me.

The tellers are super helpful depositing and withdrawing my money. Very helpful setting up my account. That said the loan officer at this branch has screwed up the paperwork for my fiancee's home loan numerous times. She has repetitivly asked for the same paper work even after being supplied with it. She still after several times of being told our address was wrong on her paperwork she changed it to yet another wrong address! She does not respond for communication and is completely uncaring about failing to do her job correctly!!

The associates here are ALWAYS super nice and helpful! Just got off the phone with Bernie, and lemme tell you this guy is amazing and helped me feel a lot more comfortable, this being my first time having to call about an unknown charge, with having to make the call at all. He was on top of everything, making sure i knew what to do regarding getting my money back.

The staff at STCU genuinely care about their members. I opened an account with them a couple of years ago and have had nothing but the best experience with them. From setting up the accounts to talking to them over the phone, every encounter with the staff at STCU in the Valley, and other locations, has been superior. They know what they are talking about, they are friendly, and truly just want the best for you and your financial needs. I strongly recommend banking with STCU if you are just starting or looking for somewhere new.