Bank of America (with Drive-thru ATM) E Sprague Ave, Spokane

Worst bank branch I’ve ever visited. After waiting in a line of 5 people for 20 minutes (expected) I was asked to sit while they verified my check with my company. I sat for 15 minutes so they could verify a $4500 check. After that I was given the all clear and was given $8 less than the check was for. I would have never agreed to an $8 fee to cash a check in a bank from whom the check was written! You waste my time and charge me for it. Poor policies in place create poor exchanges. I will never back with BofA and will continue my relationship with Wells Fargo.

Got lied to by the manager when opening my account. they said when I opened the account, that checks from another Bank of America account clear immediately when deposited I’ve been waiting one to two days per paycheck and I feel scammed and very frustrated. They should have been upfront in the first place. It’s a bank not a car dealership don’t lie just to sell me.

If i could give a negative star i would! What kind of customer service they got when they take out the drive through banking services. Only have 1-2 people helping the 20 people in line every time I go there. They cant seem to help with much. The only reason I got to go there is because my loan was sold to them. So now ounce a month when I got to go into Bank of America to make my mortgage payment they always try to get me to start a checking account and or credit card with them. Which I think is ignorant because I have been making my payment to them for 7-8 years and use my checking account with a credit union that I have been with for 30 years. If I want to open up an account with Bank of America I would come to them to open it up, they dont need to try to talk me into banking there. It will NEVER happen! why would I subject myself to even more of there terrible customer service?

I went in with my grandma who I have legal guardianship of, to cancel her checking account. The lady that helped me was extremely rude gave me no eye contact completely ignored me like I wasn't even in the room. Even after I told her I had guardianship of my grandmother. Later realized it was because I wasn't wearing a mask because I'm exempt, and it apparently made her so angry that she treated me like trash. Let me tell you, you want to see a demon manifest out of someone don't wear a mask in a place. Later I was helped by Jeremiah. He not only helped me but went above and beyond to make the experience flip 180. And he was very nice to look at LOL super soft spoken. Made me feel welcome and appreciated. I don't really recommend someone getting a bank account here but if you do go speak with Jeremiah. Thanks Jeremiah for being so kind and thank your mom for me. Haha seriously

No drive-through! Usually only one teleworking. It’s usually 4 to 5 people sitting at desks not getting up to help customers in line. Horrible customer service for multibillion dollar company.

Worst B of A branch I have ever visited and I have lived in Florida. The slowest tellers, and the least helpful. I even met with a loan officer and he couldn't figure out his computer so I went elsewhere and got a loan.

I went in to create a debit card and the guy who I worked with was blabbing on about a rewards card and talk about how every purchase gives me points back which can be redeemed for actual money. I told him I just wanted a Debit card so I thought this "rewards points" applied to me. After I got my card and made a few purchases, I got nothing back. Further more when I emailed him, he didn't respond. I had to email him more than one for him to reply, and it took him like a week. I don't really care about 1% back on purchases or any points really, I just feel cheated and lied to.

BOA has been disappointing from the start for me. I opened up an account in Tucson, AZ. Made my way back to this branch. They have been awful. Wherever I go, terrible customer service. Charges you just to have an account. Why go to this bank when there are so many others that WANT you there and DO NOT charge you to have a bank account. Very ridiculous.

They are nice, everything stops at that, they need more information on their loans, CD offers, better management, communication. They need working computers. I recommend a credit union bank.

I have been with B of A for about a year now. Everyone there is really nice, respectful, & they already know me by name. I would recommend this business to everyone. Great bank. THANKS AGAIN!!!