State Employees Credit Union Promenade Blvd, Santa Fe

Extremely poor service. Applied for auto online, which i was originally told i was approved. Went through the entire process with Monica (who was amazing). However as soon as documents were going to be submitted to me to sign, i asked for an extension on the auto promo, because i tried conplete by exp. Date with no call back. However as soon an Emilio (VP of lending) got my file he denys the entire loan, after the fact the i was specifically told and asked multiple times that the loan was approved. I called him multiple times with absolutely no call back. It wasnt until i called to the CEO about this that he decided to call me back, and still no apology or willingness to help me. I worked for this Credit Union for almost a decade and have been a memeber since i was teen, now 32. The fact that i was approved and out of no where denied for aomething that shoulf have been noted at the very beginning and not drown out is extreme poor service. Thanks SECUNM for allowing me to think i was approved and now late on my payment. And Emilio Atencio, for no customer service to speak of.

Opened an account a few months ago and regretting it. They are not open on Saturdays making it difficult to get service for those of us who work M-F (they seem to be the only bank/credit union closed on Saturdays in Santa Fe now that I'm searching), their mobile app and online services always crash over the weekends so you cannot access your accounts or get help because they are closed, their mobile deposits have a limit of $1,000, and they have limits on how much money you are allowed to withdraw from your account in a day (I'm not talking about ATMs either). All of these issues make it very difficult to access your money. This would be OK for savings accounts since you don't want to pull out money anyway, but not checking accounts. So disappointed in SECU.

Closed on weekends so when the ef and I supposed to go? I work. Theres no one to help me on the phone. Plus they use Kasasa, if I wanted to support a big corporate checking company I'd go to Wells Fargo, I come to a credit union to support my community. Go to Del Norte Credit Union, they'll actually help and take care of you.

I started getting larger payments for my vehicle without explanation so I called and was told I missed payments. I showed proof of my monthly payments and was then told they added insurance payments since I had no proof of insurance. I had sent it in my insurance company sent it in several times. We made several calls to a gentleman there and would not get a call back. We got on a conference call with the company and insurance company and thought we got it cleared up and was informed today they sent me to collections and dropped my credit score by 70 points. Bad business.. I owe you nothing my loan payment and this needs to be corrected ASAP

Been a member for many years. Best credit union.

Guy who works the teller is so rude. He acts like his making you a favor. First time I got to his teller I said hi he didn't even respond to me. I have gone several times same attitude with him. I hate going into the bank I gather use the ATM for everything. Today the ATM was out of service I had to deposit money. I got to the drive thru window waited 5 minutes then I press the call button he come up on the screen he yelled at me I"got" with a annoying attitude. He turn off the screen before I could tell to send me back my deposit. Press the the call button never came back on. 4 minutes I waited to get my receipt back. Never said thank you or anything. Worse customer service with this store. I have gone to the one At. Micheal's they treat nice.

Most horrible experience ever I spoke with four Representatives within the last three days trying to get a payoff quote from a loan. All four times I received a different payoff quote went to the bank to make the payoff and the bankers clearly couldn't figure out how to do it. I never have ever experienced trying to give somebody my money and they have a hard time taking it they tried explaining to me that there was a difference due to the words they use was "other things" the male supervisor clearly couldn't explain what other things were because I told him if it's more interest what is the exact dollar amount he was confused and could not. Finally after speaking with the fifth person somebody actually knew how to do math and we were able to get it done after 3 days and 3 hours on the phone.SMDH

My auntie and I were running errands. Went to this credit Union I drove through the drive thru. I dropped the canister the manager sent out a young lady she retrived the canister. Thank you for your time and prompt service and great addutuidd13e2

Erica Gonzales does it again! I just got a loan at SECU from my previous bank where I went from a 12.75% to a 8.540%! My other loan was for 5 years where this one us for 3 years a great savings. Nor only that my wife had a loan with a 33.15% vehicle loan where she refinance with SECU for a 4.890% she would have paid $469.00 just on intrest!!! Thank you so much Erica you are awesome and we highly recommend SECU for all you loan needs you won't be sorry!!!

I love this location 🥰🥰 Anita Vargas don't over draft simple as that .. their is rules no need to be petty about overdraft fees k bye